Senior CNC Field Service & Technical Support Lead

DN Solutions America; Orange (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

DN Solutions America is seeking a Customer Support Service Expert to oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses. This role requires 50-75% travel and on-the-road work, with responsibilities spanning training, field support, and service estimation.

You will collaborate with the distribution network, track performance, and deliver reports to drive service excellence.

Qualifications

• Experience in customer service leadership and field service environments.
• Ability to manage costs, revenue, and customer satisfaction.

Responsibilities

• Oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses.
• Train local field service engineers and provide field support to technicians.
• Schedule and deliver technical support and manage open issues.
• Prepare future service estimates and generate quality reports for distribution networks.

Job description

DN Solutions America is seeking a Customer Support Service Expert to oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses. This role requires 50-75% travel and on-the-road work, with responsibilities spanning training, field support, and service estimation.

You will collaborate with the distribution network, track performance, and deliver reports to drive service excellence.