Senior CNC Field Service Engineer - Western Region

DN Solutions America; Orange (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

DN Solutions America is seeking a Customer Support Service Expert to oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses. This role requires 50-75% travel and on-the-road work, with responsibilities spanning training, field support, and service estimation.

You will collaborate with the distribution network, track performance, and deliver reports to drive service excellence.

Qualifications

• Experience in customer service leadership and field service environments.
• Ability to manage costs, revenue, and customer satisfaction.

Responsibilities

• Oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses.
• Train local field service engineers and provide field support to technicians.
• Schedule and deliver technical support and manage open issues.
• Prepare future service estimates and generate quality reports for distribution networks.

Job description

DN Solutions America is seeking a Customer Support Service Expert to oversee field service costs, revenue, and customer satisfaction by ensuring high service quality and timely responses.

You will train local field service engineers, provide field support to technicians, schedule and deliver technical support, manage open issues, prepare future service estimates, and generate quality reports while supporting the distribution network. This role requires 50-75% travel and on-the-road work.