Senior Cloud Technical Support Engineer (Linux/Enterprise)

Vultr; Illinois; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Insurance premiums for employee health

401(k) plan with 100% match up to 4%

Professional development reimbursement

Paid holidays + PTO + sabbatical

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global team. You will provide advanced technical support for Vultr products and infrastructure, acting as an escalation point for complex problems and assisting both customers and internal teams in diagnosing and resolving issues.

You will troubleshoot complex incidents, mentor junior specialists, and contribute to improvement of support processes while maintaining clear, timely communication with customers across multiple time zones.

Qualifications

• 3+ years in enterprise technical support or similar role.
• Strong Linux command-line troubleshooting experience.
• Experience with enterprise networking and cloud-based environments.
• Excellent customer service skills and calm under pressure.

Responsibilities

• Troubleshoot complex issues with customers and internal teams; mentor junior staff.
• Provide technical guidance on Vultr products and services, including escalated issues.
• Respond to platform-level alerts, assess impact, and initiate escalation when needed.
• Lead root cause analysis and recommend actions to prevent recurrence.
• Maintain internal docs and support procedures to improve team efficiency.

Skills

Linux systems

Networking concepts

Cloud infrastructure

Customer service

English communication

Job description

Vultr is seeking a Technical Support Engineer to join our global team. You will provide advanced technical support for Vultr products and infrastructure, acting as an escalation point for complex problems and assisting both customers and internal teams in diagnosing and resolving issues.

You will troubleshoot complex incidents, mentor junior specialists, and contribute to improvement of support processes while maintaining clear, timely communication with customers across multiple time zones.