Senior Cloud Reliability Engineer

Alvaria; Town of Texas, Northern (WI, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Aspect Software is seeking a Site Reliability Engineer to help build and operate reliable, secure, and efficient cloud services. You will combine software engineering and systems expertise to improve availability, performance, scalability, observability, and operational readiness across our SaaS platforms.

This role partners with application engineering, platform, security, and product teams to define service-level objectives, automate repetitive work, strengthen incident response, and design

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 4–5+ years of experience in site reliability engineering, DevOps, platform engineering, cloud operations, or production software engineering.
• Hands-on experience operating production workloads in AWS; comparable experience with Azure or GCP is also valuable.
• Experience with infrastructure as code and configuration automation, such as AWS CDK, CloudFormation, Terraform, or similar tools.
• Experience building or supporting CI/CD pipelines and source-control workflows, preferably with GitHub and GitHub Actions.
• Working knowledge of Linux, networking, DNS, load balancing, firewalls, certificates, and common distributed-systems failure modes.
• Experience with observability and monitoring tools such as Datadog, Grafana, CloudWatch or equivalent platforms.
• Understanding of incident management, root-cause analysis, and blameless post-incident practices.
• Strong troubleshooting, documentation, collaboration, and communication skills

Responsibilities

• Design, build, and operate highly available, scalable, and secure production services and cloud infrastructure
• Partner with engineering teams to define and maintain service-level indicators (SLIs), service-level objectives (SLOs), error budgets, and actionable alerts
• Build automation and self-service tooling that reduces toil, accelerates safe delivery, and improves operational consistency
• Improve observability through meaningful metrics, logs, distributed tracing, dashboards, synthetic checks, and health monitoring
• Participate in an on-call rotation and lead or support incident response, communication, mitigation, and recovery
• Facilitate blameless post-incident reviews and ensure corrective actions address systemic causes
• Improve CI/CD pipelines using automated validation, deployment health gates, progressive delivery, canary releases, and reliable rollback strategies
• Review system designs for reliability, performance, capacity, security, recoverability, and cost efficiency
• Strengthen resilience through redundancy, autoscaling, fault-tolerant patterns, disaster recovery planning, and appropriate load or chaos testing
• Troubleshoot complex issues across applications, infrastructure, networking, databases, and third-party dependencies
• Develop and maintain runbooks, operational standards, architectural documentation, and support procedures
• Collaborate across teams and time zones while clearly communicating risk, trade-offs, incident status, and reliability priorities

Skills

Cloud basics

Observability

CI/CD

Incident response

Linux

Networking

Education

Bachelor’s degree in Computer Science or related field

Tools

Terraform

CloudFormation

GitHub Actions

Datadog

Grafana

CloudWatch

Kubernetes

Job description

Aspect Software is seeking a Site Reliability Engineer to help build and operate reliable, secure, and efficient cloud services. You will combine software engineering and systems expertise to improve availability, performance, scalability, observability, and operational readiness across our SaaS platforms.

This role partners with application engineering, platform, security, and product teams to define service-level objectives, automate repetitive work, strengthen incident response, and design