Senior Cloud Operations Engineer - Remote

syniverse; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Syniverse is seeking a Sr Operations Engineer to provide expert technical solutions for highly complex problems. The role involves installing, configuring, operating and evolving infrastructure across servers, networks and external services, with a focus on production stability and performance.

You will analyze requirements, manage capacity, and lead problem management efforts while continuously monitoring system health, logs and application processes.

Qualifications

• Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
• 5+ years relevant professional experience in application support, technical customer support, problem management, relational databases, programming languages, software development.
• Certification on operating systems and databases (Preferred).

Responsibilities

• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
• Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.
• Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements.
• Install, monitor, maintain, support, and optimize all production server hardware and software.
• Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks.
• Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
• Analyze metrics and identify the possible reasons for any achievements or deviations.
• Action plan and execute for the feedback received from customers.
• Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
• Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or elevate to the next level support.
• Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
• Error research based on the warnings, errors available in the production logs.
• Prioritize the production issues by analyzing the logs, database entries and processes.
• Perform User Acceptance Test in the production environment and perform relevant error research.

Skills

Linux

Networking

Python

Java

Bash

Oracle

MySQL

Relational databases

Problem management

Education

Bachelor degree in computer science or related field

Tools

tcpdump

Job description

Syniverse is seeking a Sr Operations Engineer to provide expert technical solutions for highly complex problems. The role involves installing, configuring, operating and evolving infrastructure across servers, networks and external services, with a focus on production stability and performance.

You will analyze requirements, manage capacity, and lead problem management efforts while continuously monitoring system health, logs and application processes.