Senior Cloud Operations Engineer – Managed Services

AHEAD; United States; Presencial; USD 150.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k)

Paid holidays

Paid time off

Paid parental and caregiver leave

Descripción de la vacante

AHEAD is seeking a Cloud Engineer – Managed Services to own day-to-day cloud operations across customer environments, including monitoring, incident handling, and change execution. You will work with Azure, AWS, GCP, or OCI, applying automation and DevOps practices to improve reliability and scalability.

The role emphasizes collaboration with team leads and senior engineers, adherence to ITSM processes, and delivering professional, consultative support to multiple customers.

Formación

• Strong troubleshooting and live-incident ownership skills.
• Experience in production cloud operations or managed services.
• Clear written and verbal communication for customer interactions.
• Familiarity with IAM, RBAC, DNS, and core networking concepts.
• Willingness to travel as required.

Responsabilidades

• Monitor and support cloud infrastructure and platform services across customer environments.
• Respond to incidents, service requests, alerts, and escalations with triage and resolution.

Conocimientos

Troubleshooting

Operational execution

Customer-facing communication

Documentation

Time management

Team collaboration

Herramientas

PowerShell

Python

Bash

Infrastructure as Code

CI/CD

Descripción del empleo

AHEAD is seeking a Cloud Engineer – Managed Services to own day-to-day cloud operations across customer environments, including monitoring, incident handling, and change execution. You will work with Azure, AWS, GCP, or OCI, applying automation and DevOps practices to improve reliability and scalability.

The role emphasizes collaboration with team leads and senior engineers, adherence to ITSM processes, and delivering professional, consultative support to multiple customers.