Senior Cloud Engineer, Managed Services | Multi-Cloud

AHEAD; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid time off

Parental and caregiver leave

Job summary

AHEAD builds platforms for digital business and delivers cloud operations across Azure, AWS, GCP, and OCI. The Cloud Engineer - Managed Services handles day-to-day operation, monitoring, support, and continuous improvement of customer cloud environments, while coordinating with senior engineers and architects for complex work.

The role emphasizes incident response, change management, and proactive automation to improve reliability and scale, with potential after-hours support as needed.

Qualifications

• 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support.
• Hands-on experience with at least one major cloud platform, with strong operational capability in one of Azure, AWS, OCI, or GCP.
• Experience supporting incidents, requests, changes, or recurring administration activities in production environments.
• Familiarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools.

Responsibilities

• Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments.
• Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution.
• Execute standard changes and recurring operational tasks including provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene.
• Administer cloud resources across compute, storage, networking, identity, security, and governance services within one or more major cloud providers.
• Follow established ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication in accordance with service expectations.
• Participate in customer meetings, status calls, and service reviews in a professional and courteous manner.
• Work with Team Leads, Senior Cloud Engineers, architects, and other service delivery groups to resolve issues and complete operational work.
• Assist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related operational activities.
• Use scripting, automation and AI tools to improve consistency and reduce repetitive effort; familiarity with DevOps/SRE tooling is highly beneficial but not the primary emphasis of the role.
• Participate in an after-hours/on-call rotation and support weekend work for major incidents, maintenance windows, and customer-approved change activity, as needed.

Skills

Troubleshooting

Operations

Time management

Communication

Documentation

Identity management

DevOps

Travel

Self-starter

Team player

Tools

PowerShell

Python

Bash

IaC

CI/CD

Azure

AWS

GCP

OCI

Job description

AHEAD builds platforms for digital business and delivers cloud operations across Azure, AWS, GCP, and OCI. The Cloud Engineer - Managed Services handles day-to-day operation, monitoring, support, and continuous improvement of customer cloud environments, while coordinating with senior engineers and architects for complex work.

The role emphasizes incident response, change management, and proactive automation to improve reliability and scale, with potential after-hours support as needed.