Senior Cloud & Network Engineer – OKC

Standleys Systems; Oklahoma City (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

Standley Systems in Oklahoma City is seeking a Cloud Engineer to provide advanced technical support for complex server and network issues. This role reports to the IT Help Desk Supervisor and requires strong multitasking and communication skills.

Responsibilities include configuring and troubleshooting servers, networks, and applications, monitoring alerts, maintaining documentation, and ensuring high CSAT and SLA adherence.

Qualifications

• Minimum of 5 years previous technical support experience.
• Excellent verbal and written communication skills.
• Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers.
• Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups.
• Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration.
• Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
• Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement).
• Good driving record, valid driver’s license, and proof of insurance.

Responsibilities

• Serve as third-level support for all users with the most complex problems, especially related to servers and networks.
• Configure, install and Troubleshoot Servers, Networks & Applications
• Use advanced troubleshooting techniques to resolve complex problems using available tools
• Monitor and respond to alerts for customer equipment prior to customer becoming aware
• Courteously obtain and convey concise problem information for internal service personnel
• Solve problems in Windows & Mac platforms with equal proficiency
• Proactively maintain servers and networks
• Maintain in-depth knowledge of Standley Systems supported products and services
• Assist with Identifying available solutions to enhance and improve support delivered to customers
• Review and update Help Desk documentation as assigned

Skills

Networking troubleshooting

Windows/Mac support

Server administration

Customer service

Communication skills

Documentation

Education

MCP

MCSA

CCENT

CCNA

MCSE

VCP

Tools

Windows Server

Mac OS

Networking hardware

Job description

Standley Systems in Oklahoma City is seeking a Cloud Engineer to provide advanced technical support for complex server and network issues. This role reports to the IT Help Desk Supervisor and requires strong multitasking and communication skills.

Responsibilities include configuring and troubleshooting servers, networks, and applications, monitoring alerts, maintaining documentation, and ensuring high CSAT and SLA adherence.