Cloud Engineer

Systems; Oklahoma City (OK); On-site; USD 85,000 - 120,000; Full time

Job summary

Standley Systems in Oklahoma City is seeking a Cloud Engineer to provide technical support for clients and teammates on complex issues, reporting directly to the IT Help Desk Supervisor. The role requires strong networking troubleshooting, experience with servers, PCs, MFPs, email, VLANS, and multiple OS, plus excellent written and verbal communication and a disciplined, customer-focused approach.

You will configure, install and troubleshoot servers, networks and applications; monitor alerts;

Qualifications

• Advanced networking troubleshooting skills including ISP equipment, firewalls, switches and servers.
• Excellent knowledge of PCs, servers, MFPs, email, VLANS, wired and wireless networking, storage and backups.
• Experience with multiple OS, virtual servers, backup restoration, network troubleshooting and server configuration.

Responsibilities

• Serve as third-level support for all users with the most complex problems, especially related to servers and networks.
• Configure, install and troubleshoot servers, networks & applications.
• Use advanced troubleshooting techniques to resolve complex problems using available tools.
• Monitor and respond to alerts for customer equipment prior to customers becoming aware.
• Maintain servers and networks and update Help Desk documentation as assigned.

Skills

Networking troubleshooting

Windows & Mac

Server administration

Customer communication

Documentation

Education

MCP, MCSA, CCENT & VCA recommended

MCSE, CCNA & VCP preferred

Tools

Virtual Servers

Backup software

Networking equipment

Job description

FLSA Classification: ExemptCompany Profile:Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world.As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.At Standley Systems we were born here, raised here and continue to grow here. We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy. Standley means Oklahoma.Oklahoma is more than our home base. It is our home. As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources, and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.Position Profile:The Standley Systems Cloud Engineer will provide technical support for clients and team members with complex issues that require additional expertise. This position will report directly to the IT Help Desk Supervisor.Requirements:Successfully prioritize service issues based on multiple competing objectives while multitaskingEffectively communicate with team members & customers with excellent verbal and written communication skillsHighly Organized, detail oriented and self-motivated with Strong customer relationship skillsWillingness and commitment to ongoing learning and self-developmentAdvanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and ServersExcellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and BackupsStrong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server ConfigurationExcellent experience deploying, managing, and troubleshooting network and server infrastructures.Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)Minimum of 5 years previous technical support related experienceGood driving record, valid driver’s license, and proof of insurancePrimary Responsibilities:Serve as third-level support for all users with the most complex problems, especially related to servers and networks.Configure, install and Troubleshoot Servers, Networks & ApplicationsUse advanced troubleshooting techniques to resolve complex problems using available toolsMonitor and respond to alerts for customer equipment prior to customer becoming awareCourteously obtain and convey concise problem information for internal service personnelSolve problems in Windows & Mac platforms with equal proficiencyProactively maintain servers and networksMaintain in-depth knowledge of Standley Systems supported products and servicesAssist with Identifying available solutions to enhance and improve support delivered to customersReview and update Help Desk documentation as assignedRecommendations:MCPs, MCSA, CCENT & VCA strongly recommendedMCSE, CCNA & VCP preferred5+ years’ experience in IT supportPhysical Requirements:The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboardSpecific vision abilities required by this job include close vision requirements due to computer workLight to moderate lifting may be requiredRegular, predictable attendance is requiredMust be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.