Senior Cloud Infrastructure Technical Support Engineer

Vultr; Massachusetts; Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Insurance premiums paid for employee

401(k) matching up to 4%

Professional Development Reimbursement

Holidays + PTO + sabbatical

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of platform reliability and customer experience. You will provide advanced technical support for Vultr's products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will work closely with customers, system administrators, and engineering teams to troubleshoot complex

Qualifications

• 3+ years in enterprise technical support or similar advanced support role.
• Strong experience with Linux systems and command-line troubleshooting.
• Experience with enterprise networking concepts and cloud-based environments.

Responsibilities

• Troubleshoot complex issues with customers, coordinate resolutions, and improve support processes and documentation.
• Provide technical guidance on Vultr products and services, including escalated issues.
• Act as first responder to platform-level alerts and incidents, assess impact, troubleshoot, and escalate as needed.
• Lead complex incident analysis, root cause investigations, and propose preventive actions.
• Coordinate with internal teams to resolve platform issues and outages.

Skills

Linux

Networking

Cloud infrastructure

Customer support

Troubleshooting

Job description

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of platform reliability and customer experience. You will provide advanced technical support for Vultr's products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.

You will work closely with customers, system administrators, and engineering teams to troubleshoot complex