Senior Cloud Engineer - Azure & O365 VIP Support (Remote)

align46; California; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Align is seeking a skilled L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will manage Microsoft Entra ID (Azure AD), Office 365, and related infrastructures, collaborating with IT Service Desk to resolve complex issues.

You will participate in onboarding, deliver VIP client support, and train new clients while maintaining a secure IT environment. Remote with hybrid work as needed, supporting multiple states.

Qualifications

• 5–8+ years of Microsoft Windows-based systems administration and support.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and IIS.
• Hands-on experience managing and troubleshooting Office 365 and Azure AD.
• Experience with Azure AD Connect, hybrid environments, and access management.
• Proficiency with Exchange Online, including mail flow rules and retention policies.
• Working knowledge of Microsoft Cloud App Security, including alert response and configuration.
• Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF.
• Experience with multi-site Active Directory environments.
• Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP).
• Excellent communication skills, self-motivated and proactive.

Responsibilities

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD).
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues.
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure.
• Administer Windows Server environments (2019/2022/2025).
• Deploy and manage Azure Virtual Desktop environments.
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations.
• Assist with onboarding activities including technical assessments and new client training.
• Ensure accurate and thorough documentation of systems, procedures, and policies.
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams.
• Lead or assist with client disaster recovery tests and associated documentation.

Skills

Azure AD

Office 365

Windows Server

Active Directory

Exchange Online

Azure MFA

Azure AD Connect

Intune

JAMF

Documentation

Communication

Tools

Azure Virtual Desktop

Intune

JAMF

Azure Storage

DFS

Job description

Align is seeking a skilled L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will manage Microsoft Entra ID (Azure AD), Office 365, and related infrastructures, collaborating with IT Service Desk to resolve complex issues.

You will participate in onboarding, deliver VIP client support, and train new clients while maintaining a secure IT environment. Remote with hybrid work as needed, supporting multiple states.