Senior Cloud & DevOps Account Leader

ScaleOps; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

ScaleOps is seeking an experienced Account Manager to join our rapidly growing sales team, partnering with founders and engineers to influence customer platforms. You will lead a team of Account Managers, own renewal and expansion strategies, build executive relationships, and collaborate with Sales, Customer Success, Product, and Engineering to maximize value for strategic customers.

Strong leadership, DevOps domain knowledge, and a data-driven approach to health metrics and CRM hygiene are

Qualifications

• 5+ years in Account Management, Customer Success, or related role in B2B SaaS/cloud tech.
• 2+ years leading customer-facing teams.
• Proven track record in retention, expansion, and long-term customer success.

Responsibilities

• Lead, mentor, and develop a team of Account Managers.
• Own renewals, expansions, and customer satisfaction.
• Build executive relationships with strategic customers and serve as escalation point for complex challenges.
• Partner with Sales, Customer Success, Product, and Engineering to maximize customer value.
• Drive revenue growth through renewals, upsells, and cross-sells.
• Establish account management processes, playbooks, KPIs, and reporting.

Skills

Account Management

Customer Success

Team Leadership

Executive Communication

CRM Systems

Tools

Salesforce

Jira

Confluence

Grafana

Job description

ScaleOps is seeking an experienced Account Manager to join our rapidly growing sales team, partnering with founders and engineers to influence customer platforms. You will lead a team of Account Managers, own renewal and expansion strategies, build executive relationships, and collaborate with Sales, Customer Success, Product, and Engineering to maximize value for strategic customers.

Strong leadership, DevOps domain knowledge, and a data-driven approach to health metrics and CRM hygiene are