Global Enterprise Account Leader - Autonomous Cloud

ScaleOps; United States; À distance; USD 180 000 - 260 000; Plein temps

Résumé du poste

ScaleOps is redefining autonomous cloud and AI infrastructure, seeking a seasoned leader to run global Account Management. You will drive revenue growth, expand strategic relationships with CIOs and DevOps leaders, and ensure long-term customer success in enterprise environments.

Lead a global team, partner with Sales and Product, and influence the roadmap to maximize retention and renewals while delivering measurable business outcomes.

Qualifications

• 10+ years in enterprise SaaS Account Management or Customer Success with leadership of global teams.
• Proven track record of revenue growth, retention, and expansion in large enterprise accounts.
• Strong renewals, pricing strategy, and complex contract negotiation skills.
• Experience with technical personas (DevOps/engineering teams) and executive stakeholders.

Responsabilités

• Develop and execute a strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the AM organization framework, methodologies, and metrics for scalability.
• Identify and execute on expansion opportunities aligned with revenue goals (upsell/cross-sell).
• Maintain high retention and predictable renewals through proactive engagement.
• Act as executive sponsor for strategic customers with DevOps leadership, CTOs, FinOps, and C‑suite.
• Position ScaleOps as a long-term strategic partner delivering measurable business outcomes.
• Recruit, mentor, and lead a global AM team as ScaleOps expands.
• Foster a culture of excellence, accountability, and customer advocacy.
• Collaborate with Sales, TAMs, Product, Marketing, and Operations for a unified customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy.

Connaissances

Enterprise SaaS AM

Global team leadership

Revenue growth

Renewals

Pricing strategy

Contract negotiations

Executive presence

DevOps/CTO stakeholder engagement

Strategic partnerships

Data-driven mindset

Outils

Kubernetes

AWS

GCP

Azure

Description du poste

ScaleOps is redefining autonomous cloud and AI infrastructure, seeking a seasoned leader to run global Account Management. You will drive revenue growth, expand strategic relationships with CIOs and DevOps leaders, and ensure long-term customer success in enterprise environments.

Lead a global team, partner with Sales and Product, and influence the roadmap to maximize retention and renewals while delivering measurable business outcomes.