Senior Cloud & AIOps Program Manager (DR/Observability)

Evolver Inc; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

Paid parental leave

Job summary

Evolver is seeking an experienced Technical Project Manager to lead delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery programs. The role emphasizes governance, cross-functional alignment, and enterprise risk management in a complex IT environment.

On-site four days a week in San Ramon or San Francisco, CA, with strong collaboration across Engineering, Security, ITSM, Vendors, and Operations.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 8+ years of technical project or program management experience in enterprise IT.
• Experience with cloud operations, observability, and IT operations tooling.

Responsibilities

• Lead delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery initiatives.
• Define scope, schedules, milestones, and governance with practice leads.
• Coordinate across Engineering, Security, ITSM, Procurement, and vendors.
• Proactively manage risks, issues, and escalations with structured tracking.
• Prepare executive status updates, dashboards, and business-impact summaries.
• Coordinate enterprise DR exercises, audits, and remediation tracking.
• Lead end-to-end DR planning including RTO/RPO objectives and testing.
• Track cloud migrations, AIOps enablement, and cost optimization.
• Manage observability tooling adoption, MSP transitions, and maturity initiatives.
• Serve as the primary coordination point for Monitoring & Observability team.
• Coordinate with Command Center for real-time visibility and incident communication.
• Ensure ITIL-aligned change, release, and service transition processes.

Skills

Executive communication

Risk management

Stakeholder management

Cross-functional collaboration

Project leadership

Education

Bachelor's degree in Computer Science/IT or equivalent

Tools

ServiceNow ITOM

CMDB

Event Management

Discovery

Job description

Evolver is seeking an experienced Technical Project Manager to lead delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery programs. The role emphasizes governance, cross-functional alignment, and enterprise risk management in a complex IT environment.

On-site four days a week in San Ramon or San Francisco, CA, with strong collaboration across Engineering, Security, ITSM, Vendors, and Operations.