Director of Engineering Services: Observability & AI Delivery

Evolutio Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

10 days PTO

Company holidays PTO

Parental leave

Career development

Diverse, creative team

Job summary

Evolutio is seeking a Director of Engineering Services to lead our Consulting and Professional Services in the US. You will drive solutions architecture, project delivery, and observability strategy while aligning with client executives and mentoring engineers.

This role reports to the CTO and shapes how we deliver value to Fortune 1000 clients, with a focus on growth, profitability, and cross-functional collaboration.

Qualifications

• 12+ years of Engineering experience in Observability, SRE, and/or DevOps.
• 6+ years of Engineering Leadership experience, including leading teams of engineers that do client or internal-facing consulting work at a large scale.
• Proven Track Record in Consulting Mentorship: Demonstrated experience coaching and training teams on technical and non-technical consulting skills (e.g., breaking down SOWs into deliverables, framing proposed deliverables, step-by-step execution, client collaboration/presentation).
• Deep Observability Expertise: Command of Observability concepts in a vendor-agnostic manner, understanding how to transform raw data into actionable insights across operations, developers, SREs, and executives.

Responsibilities

• Serve as a Senior Solutions Architect on billable client projects, leading project planning, execution, delivery, and communication.
• Partner with clients to develop, implement, and adopt Observability strategies that eliminate noise, surface actionable intelligence, and pave the way for AI.
• Put yourself in the shoes of senior client leadership to understand their short-and long-term objectives and guide them toward business-aware observability.
• Key contributor to discovering client opportunities, defining project scopes, and transitioning engagements into Statements of Work (SOWs).
• Ensure projects are planned, tracked, and executed appropriately, escalating issues to Engineering Leadership as needed.
• Build, maintain, and scale a cohesive engineering team. Actively develop engineers and architects into highly capable technical leaders at their own pace.
• Host weekly project alignment calls, remove blockers, and evaluate team performance to provide targeted support where needed.
• Collaborate across teams to support struggling projects and clients, resolving challenging situations productively and effectively.
• Ensure client engagements meet Evolutio’s quality standards, stay within agreed scope, and land on schedule.
• Oversee the standalone balance sheet for Engineering Services, continually optimizing profitability as the team scales.
• Participate in weekly alignment calls, contribute to executive decision-making, and shape corporate policies (e.g., expenses, benefits, operational guidelines).
• Drive initiatives supporting core strategic pillars, specifically maximizing Professional Services profitability, expanding key accounts (Tier 1 & 2), and advancing Agentic AI capabilities.

Skills

Observability

SRE

DevOps

Mentorship

Leadership

Job description

Evolutio is seeking a Director of Engineering Services to lead our Consulting and Professional Services in the US. You will drive solutions architecture, project delivery, and observability strategy while aligning with client executives and mentoring engineers.

This role reports to the CTO and shapes how we deliver value to Fortune 1000 clients, with a focus on growth, profitability, and cross-functional collaboration.