Technical Project Manager - TechOps

Evolver Commercial; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Evolver Commercial is seeking an experienced Technical Project Manager to lead delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery programs. You will translate operational strategy into structured, governed execution and ensure delivery consistency, risk management, and cross-functional alignment.

The role is on-site in the San Francisco Bay Area, with responsibilities spanning planning, governance, and executive-level status reporting.

Qualifications

• 8 years of experience in technical project or program management within enterprise IT environments.
• 3 years of experience coordinating vendor and managed service provider engagements.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

Responsibilities

• Own and manage delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery initiatives.
• Define scope, schedules, milestones, and governance frameworks with practice leads.
• Coordinate across Engineering, Security, ITSM, Procurement, and vendors to align execution.

Skills

Technical project management

Cloud operations

Observability

Vendor coordination

Executive communication

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Azure

GCP

ServiceNow ITOM

ITIL

Job description

Evolver is seeking an experienced Technical Project Manager to lead and coordinate project delivery across the Technology Operations portfolio. This role focuses on Cloud & AIOps, Monitoring & Observability, and Disaster Recovery programs, translating operational strategy into structured, well-governed execution. The position is critical to ensuring delivery consistency, risk management, and cross-functional alignment across complex enterprise initiatives.

Location: On-site 4 days a week in San Ramon or San Francisco, CA

Key Responsibilities

• Portfolio & Program Delivery: Own and manage delivery across Cloud & AIOps, Monitoring & Observability, and Disaster Recovery initiatives, maintaining a consolidated portfolio view.
• Project Planning & Governance: Define scope, schedules, milestones, and governance frameworks in partnership with practice leads.
• Cross-Functional Coordination: Coordinate across Engineering, Security, ITSM, Procurement, and vendors to resolve dependencies and align execution.
• Risk & Issue Management: Proactively manage risks, issues, and escalations across programs using structured tracking and reporting.
• Stakeholder Communication: Prepare executive-ready status updates, dashboards, and summaries translating technical delivery into business impact.
• Disaster Recovery Program Support: Coordinate enterprise DR exercises, audits, post-test remediation tracking, and compliance readiness.
• Disaster Recovery Planning & Execution: Lead end-to-end DR planning activities including business impact analysis, recovery strategy development, tabletop exercises, and full failover execution. Ensure recovery objectives (RTO/RPO) are documented, tested, and met across critical systems.
• Cloud & AIOps Program Support: Track cloud migrations, AIOps enablement, cost optimization, vendor engagements, and platform onboarding.
• Monitoring & Observability Support: Manage adoption programs, tooling integrations, MSP transitions, and observability maturity initiatives.
• Monitoring & Observability Team Coordination: Serve as the primary coordination point for the Monitoring & Observability team, facilitating prioritization, cross-team dependencies, and delivery alignment across alerting, dashboarding, and observability tooling initiatives.
• Command Center Coordination: Coordinate with the Command Center function to ensure real-time operational visibility, escalation readiness, and incident communication protocols are aligned with project and program delivery activities.
• ITSM & Process Alignment: Ensure alignment with ITIL-based change, release, and service transition processes.
• Data Center, Remote Office & Facilities Technology Coordination: Coordinate technology work across data center operations, remote office buildouts, and facilities infrastructure, ensuring project schedules, vendor activities, and hardware deployments are tracked and executed in alignment with broader IT programs.
• Database Support Team Coordination: Partner with the Database Support team to align database-related project activities, maintenance windows, capacity planning, and environment readiness with program delivery timelines.
• Vendor & Supplier Coordination: Track contractual deliverables, SLAs, and delivery milestones from suppliers and MSPs.
• Metrics & Continuous Improvement: Maintain KPIs and dashboards, identify trends, and recommend delivery improvements.
• ServiceNow CMDB Governance & Strategy: Drive CMDB governance, data quality initiatives, service mapping programs, and configuration management processes to improve operational visibility, dependency mapping, and audit readiness.
• CMDB Implementation & Adoption: Coordinate cross-functional teams to onboard infrastructure, cloud, application, and business services into the CMDB, ensuring accurate configuration item relationships and service models.
• Change Management Leadership: Partner with ITSM stakeholders to govern ITIL-aligned Change Management processes, facilitate CAB activities, manage change risk assessments, and improve change success rates across enterprise technology platforms.
• ServiceNow ITOM Program Coordination: Lead delivery and adoption of ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, and operational visibility initiatives supporting Technology Operations objectives.
• Event Management & Operational Visibility: Coordinate implementation and optimization of ServiceNow Event Management capabilities, integrating monitoring and observability platforms to improve proactive incident detection, event correlation, and service health monitoring.
• Discovery & Automation Enablement: Manage infrastructure and cloud discovery initiatives to improve CMDB accuracy, reduce manual data collection efforts, and support operational automation programs.
• AIOps & Service Correlation: Collaborate with Monitoring & Observability teams to align ServiceNow ITOM and AIOps capabilities with operational workflows, enabling intelligent event correlation, service impact analysis, and faster incident response.
• Operational Metrics & Platform Governance: Establish KPIs, dashboards, and governance frameworks for ServiceNow ITSM and ITOM platforms, measuring platform adoption, service reliability, data quality, and operational effectiveness

Basic Qualifications

• 8 years of experience in technical project or program management within enterprise IT environments.
• 8 years of experience delivering initiatives across cloud operations, infrastructure, observability, or resilience domains.
• 3 years of experience with Azure and/or GCP platforms.
• 3 years of experience coordinating vendor and managed service provider engagements.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

Preferred Qualifications

• PMP, SAFe, or equivalent certification preferred.
• Experience working within ITIL-aligned service management frameworks.
• Enterprise project and portfolio management
• Technical fluency across cloud, infrastructure, and IT operations
• Risk, issue, and dependency management
• Executive and stakeholder communication
• Dashboarding, reporting, and documentation
• Vendor and supplier coordination
• Structured decision-making in high-impact environments

Evolver is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual salary for this position in the San Francisco Bay Area is $150,000.00 - $170,000.00.