Senior Clinical Training Leader - Contact Center

Carenet Health; United States; On-site; USD 75,000 - 100,000; Full time

Job summary

Carenet Health is seeking a Contact Center Clinical Training Manager in the United States. This role is essential in equipping Clinical Operations teams with the necessary skills for delivering high-quality patient experiences. The Clinical Training Manager will develop, implement, and continuously evaluate training programs, ensuring compliance with regulatory standards and organizational goals. The ideal candidate is an experienced Registered Nurse with solid leadership skills and a background in clinical education. This position offers a dynamic work atmosphere fostering growth and operational excellence.

Qualifications

• Active Registered Nurse License.
• 8+ years clinical experience, with 6+ years in Emergency Department or Urgent Care.
• Leadership and people management experience needed.

Responsibilities

• Develop and maintain clinical training policies.
• Partner with clinical teams to identify training needs.
• Design and implement clinical training programs.

Skills

Coaching and mentoring

Communication skills

Operational analysis

Project management

Organizational skills

Education

Bachelor's Degree in Nursing

Tools

Microsoft Office Suite

Virtual learning platforms

Job description

Carenet Health is seeking a Contact Center Clinical Training Manager in the United States. This role is essential in equipping Clinical Operations teams with the necessary skills for delivering high-quality patient experiences. The Clinical Training Manager will develop, implement, and continuously evaluate training programs, ensuring compliance with regulatory standards and organizational goals. The ideal candidate is an experienced Registered Nurse with solid leadership skills and a background in clinical education. This position offers a dynamic work atmosphere fostering growth and operational excellence.