Senior Clinical Specialist, Pain Interventions - Austin, TX

Medtronic; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in healthcare seeks a Senior Clinical Specialist for Pain Interventions in Austin, TX. This field-based role involves supporting surgical procedures, educating patients, and managing clinical processes. Ideal candidates will have substantial clinical sales experience and a relevant educational background, contributing to innovative healthcare solutions.

Qualifications

• 8+ years in clinical or medical sales with a high school diploma.
• 6+ years with an associate degree.
• 4+ years with a bachelor's degree.

Responsibilities

• Support surgical procedures and provide technical support.
• Educate patients on product features and benefits.
• Manage inventory and ensure product availability.

Skills

Clinical Sales Experience

Patient Education

Technical Support

Relationship Management

Organizational Skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Master's Degree

Job description

Senior Clinical Specialist, Pain Interventions - Austin, TX

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Senior Clinical Specialist, Pain Interventions - Austin, TX

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We anticipate the application window for this opening will close on - 26 May 2025

At Medtronic, you can begin a lifelong career of exploration and innovation, helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, the Senior Clinical Specialist supports the Neuromodulation Pain, Target Drug Delivery, and Interventional Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service, and education. This role involves basic market development activities depending on the needs of the assigned territory and district.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

• Representing Medtronic as a device specialist during surgical procedures, ensuring all necessary equipment and products are available, providing technical support, device selection, and performing programming and testing of all device systems.
• Managing patients through all phases of the clinical process and educating them on the features and benefits of Medtronic products.
• Providing clinical support in surgeries, re-programmings, troubleshooting, and follow-ups in hospitals and clinics.
• Educating and training physicians, hospital personnel, and office staff on products and therapies through one-on-one sessions, formal in-services, education programs, seminars, and outside symposia.
• Responding promptly and professionally to device-related inquiries from customers and patients.
• Being flexible with schedule, working outside normal hours, including weekends and after-hours, as needed.
• Adhering to company policies, reporting events, and documenting using Medtronic technology tools.
• Managing inventory for case coverage, including transactions when products are used, sold, or transferred, maintaining cycle count accuracy, and avoiding the use of expired or on-hold products.
• Contributing to quarterly goals at district, regional, and national levels by partnering with colleagues and communicating effectively with leadership.
• Maintaining knowledge of competitive products.
• Visiting accounts regularly to build and maintain relationships with office staff and healthcare providers.
• Placing orders with customer service for pending purchase orders and product replacements.
• Working with materials management to collect POs for cases within the territory/district.
• Understanding all quality policies applicable to the role.
• Assisting management and sales training in onboarding new employees.
• Utilizing Excel, mobile phones, iPads, laptops, and tablets effectively.
• Managing business expenses and budgets efficiently.
• Functioning as a clinical leader with autonomy and clinical expertise.
• Serving as a key contact for complex cases and troubleshooting.
• Participating in territory business planning and supporting sales objectives.
• Acting as a field trainer and mentoring colleagues.
• Completing new hire therapy training and corporate compliance training.
• Traveling to cover district cases as needed.

We seek a diverse workforce, valuing fresh ideas and inclusive insights to maintain industry leadership. Learn more about our Inclusion & Diversity initiatives.

Qualifications - Minimum Requirements

To be considered, ensure your profile reflects:

• A High School Diploma or GED with at least 8 years of clinical or medical sales experience; or
• An Associate Degree with at least 6 years of clinical or medical sales experience; or
• A Bachelor’s degree with at least 4 years of clinical or medical sales experience.

Nice to Have

• Bachelor's degree in a healthcare-related field
• Master’s degree
• Registered nurse or healthcare professional with sterile environment experience
• Experience with implantable neurological products and patient care
• Experience servicing medical personnel on product use
• Experience with medical devices or pharmaceuticals, and clinical experience in neurology, neurosurgery, orthopedics, OR, pain management, or home health
• Understanding of reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure

Other Job Requirements

• Function using healthcare universal precautions
• Primary resource for clinical events, with flexibility for weekends, evenings, nights, and overnight travel
• Ability to work independently outside of clinical events
• Attend national and district meetings and training
• Wear protective lead aprons for extended periods in OR
• Lift up to 40 lbs
• Stand, sit, walk for 8+ hours daily
• Bend, stoop, squat, and balance frequently
• Specific vision abilities required

Must have a valid driver’s license, active vehicle insurance, and be able to drive approximately 50% of the time within the territory, including overnight travel.