Senior Clinical Services & Delivery Lead

Kps-Life; Malvern (Chester County); On-site; USD 120,000 - 150,000; Full time

Job summary

KPS Life is seeking a Manager of Clinical Services & Delivery to lead and oversee clinical programs within our FSP model, ensuring delivery excellence and client satisfaction. You will manage day-to-day operations, coach and develop staff, and collaborate with clients and leadership to meet regulatory and business requirements.

The role emphasizes strong team leadership, cross-functional collaboration, and a focus on continuous improvement in a fast-paced, growth-oriented environment near

Qualifications

• 5-7 years of experience in clinical operations
• Proven success in managing large, cross-functional teams; site monitoring experience preferred
• Experience in client relationship management and business development
• Knowledge of ICH E6 GCP and local regulations applicable to the role duties

Responsibilities

• Lead and manage day-to-day clinical service delivery within assigned client programs, ensuring work is completed on time, within scope, and in compliance with GCP and client-specific requirements
• Monitor team performance and KPIs, identifying opportunities for improvement and implementing corrective actions when needed
• Ensure adherence to SOPs, applicable regulations, and client quality standards
• Collaborate on budget tracking, utilization management, and other operational metrics to support cost-effective delivery
• Serve as a primary point of contact for client functional leads, maintaining strong communication and ensuring alignment on priorities, resourcing, and expectations
• Participate in governance meetings, operational reviews, and client feedback sessions to support alignment and continuous improvement
• Partner with client and internal leadership to identify opportunities for service enhancement and process optimization
• Support proposal input or client discussions as requested by leadership
• Collaborate with internal resourcing and operations teams to plan and allocate resources efficiently across projects
• Contribute to business development efforts within existing accounts to expand service offerings and strengthen client relationships

Skills

Team leadership

Performance management

Coaching

Staff development

Budgeting

GCP & ICH E6

Client relationship management

FSP operations

Education

Bachelor's degree in Life Sciences

Job description

KPS Life is seeking a Manager of Clinical Services & Delivery to lead and oversee clinical programs within our FSP model, ensuring delivery excellence and client satisfaction. You will manage day-to-day operations, coach and develop staff, and collaborate with clients and leadership to meet regulatory and business requirements.

The role emphasizes strong team leadership, cross-functional collaboration, and a focus on continuous improvement in a fast-paced, growth-oriented environment near