Senior Clinical Operations & Referrals Coordinator

Optum; Henderson (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits

Career development opportunities

Job summary

UnitedHealth Group is hiring for a healthcare support role in Henderson, NV. You will act as a Subject Matter Expert, manage member intake, and coordinate with hospitals and clinical teams to fulfill service requests.

The role involves handling referrals, authorizations, and census duties while resolving member/provider inquiries. Typical hours are Monday–Friday, 8am–5pm MST, with occasional travel to nearby locations for meetings.

Qualifications

• Experience in healthcare or managed care settings.
• Experience in coordinating referrals, authorizations, and census-related tasks.
• Willingness to travel to Henderson/Las Vegas campuses as needed.

Responsibilities

• Act as a Subject Matter Expert for other team members.
• Manage the intake of members or admission/discharge information.
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services.
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles.
• Resolve inquiries from members and/or providers.
• Coordinate moves with facilities (painters, repairs, etc.).
• Manage device inventory.
• Collaborate with marketing team and other departments.
• Assist with reporting.
• Be the go-to resource for information in challenging situations.

Skills

Subject Matter Expert

Customer service

Logistics coordination

Job description

UnitedHealth Group is hiring for a healthcare support role in Henderson, NV. You will act as a Subject Matter Expert, manage member intake, and coordinate with hospitals and clinical teams to fulfill service requests.

The role involves handling referrals, authorizations, and census duties while resolving member/provider inquiries. Typical hours are Monday–Friday, 8am–5pm MST, with occasional travel to nearby locations for meetings.