Remote Clinical Administrative Coordinator

ISHE; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group is seeking a remote, full-time Health Services Support role in the U.S. to handle member intake, referrals, and clinical coordination from a home office.

The role requires strong call-center experience and health insurance knowledge, with a focus on metrics and efficient processing. The position offers 40 hours per week, standard CST business hours, potential overtime, paid training, and virtual onboarding from home.

Qualifications

• High School Diploma or GED required.
• 1+ years of 40+ calls in a high-volume call center.
• 1+ years in health insurance or medical billing.
• Experience with KPIs (AHT, call volume, etc.).
• Familiarity with Windows PC applications.

Responsibilities

• Manage administrative intake of members.
• Coordinate with hospitals, clinics, and clinical team for service requests.
• Process referrals and prior authorizations, including intake and census roles.
• Assist clinical staff with documents and case triage for Clinical Coverage Review.
• Address inquiries and resolutions from members or providers.

Skills

Call center experience

Health insurance experience

KPIs familiarity

Windows PC proficiency

Shift flexibility

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

UnitedHealth Group is seeking a remote, full-time Health Services Support role in the U.S. to handle member intake, referrals, and clinical coordination from a home office.

The role requires strong call-center experience and health insurance knowledge, with a focus on metrics and efficient processing. The position offers 40 hours per week, standard CST business hours, potential overtime, paid training, and virtual onboarding from home.