Healthcare Admin Coordinator — Scheduling & Support

UnitedHealth Group; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Henderson, NV, is seeking a high-volume customer service specialist to support members and providers by phone and through case management. The role emphasizes efficiency, accuracy, and a courteous, informative experience during every contact.

You will handle referrals, authorizations, scheduling, and administrative intake, collaborating with clinics and the clinical team. The position requires a high school diploma and 2+ years' experience, with evening hours and a stable

Qualifications

• High School Diploma/GED required.
• 2+ years of customer service experience.
• Intermediate proficiency with Word, Excel, and Outlook.

Responsibilities

• Handle high volume of incoming and outbound calls.
• Manage administrative intake of members.
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers.
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review.
• Handle resolution/inquiries from members and/or providers.
• In charge of scheduling appointments.

Skills

Customer service

Call center experience

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

UnitedHealth Group in Henderson, NV, is seeking a high-volume customer service specialist to support members and providers by phone and through case management. The role emphasizes efficiency, accuracy, and a courteous, informative experience during every contact.

You will handle referrals, authorizations, scheduling, and administrative intake, collaborating with clinics and the clinical team. The position requires a high school diploma and 2+ years' experience, with evening hours and a stable