Patient Care & Referrals Coordinator

Nevada Health Centers I; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, vision & dental plans

403(b) retirement plan with employer 


Generous paid time off and holidays

Life/AD&D and long-term disability

Job summary

Nevada Health Centers is seeking a Clinical Support Team Representative in Las Vegas to support patients with referrals, provider communications, prior authorizations, and medication refill requests. The role involves scheduling and handling needs that require clinical actions while communicating with patients over the phone.

The position emphasizes excellent customer service in a supportive environment and requires at least 6 months of customer service experience along with strong communication

Qualifications

• 6 months experience in a customer service role.
• Strong communication skills including written and verbal communication.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Monitor and direct incoming calls in a timely manner.
• Maintain communication with supervisors, staff, providers and patients to ensure high-quality service.
• Work closely with providers for patient care follow-up guidance.

Skills

Customer service

Communication

Written communication

Verbal communication

Phone system

Education

High School Diploma / GED

Tools

Electronic Health Records

Multi-line phone system

Job description

Nevada Health Centers is seeking a Clinical Support Team Representative in Las Vegas to support patients with referrals, provider communications, prior authorizations, and medication refill requests. The role involves scheduling and handling needs that require clinical actions while communicating with patients over the phone.

The position emphasizes excellent customer service in a supportive environment and requires at least 6 months of customer service experience along with strong communication