Senior Clinical Administrative Coordinator - National Remote

MedStar Health; Irving (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a Subject Matter Expert in customer service to manage member intake and resolve inquiries. This remote role requires strong communication skills and experience in customer support. Join to make a meaningful impact in healthcare delivery while enjoying flexible telecommuting options.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• High School Diploma/GED (or higher).
• 4+ years of experience in customer service support and/or engagement.
• Ability to interact productively with individuals and multidisciplinary teams.

Responsibilities

• Act as a Subject Matter Expert for team members.
• Manage the intake of members or admission/discharge information.
• Resolve inquiries from members and/or providers.

Skills

Verbal communication

Written communication

Organizational skills

Prioritization skills

Team interaction

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 8 AM- 5 PM, CST

Location: Remote - Nationwide

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility to work evening hours will also be required.

Primary Responsibilities:

• Act as a Subject Matter Expert for other team members


• Manage the intake of members or the admission/discharge information post notification


• Work with hospitals, clinics, facilities and the clinical team to manage requests for services


• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles


• Resolve inquiries from members and/or providers


• Other responsibilities as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)


• 4+ years of experience in customer service support and/or engagement


• Advance level of proficiency with verbal and written skills


• Intermediate level of proficiency with organizational and prioritization skills


• Intermediate level of proficiency with computer skills, including Microsoft Word, Excel, Access and Outlook


• Ability to interact productively with individuals and with multidisciplinary teams


• Ability to reliably travel locally where/when necessary

Preferred Qualifications:

• Healthcare experience


• Experience working with Medicare and Medicaid populations


• Bilingual in English and Spanish language proficiency


• Knowledge of medical terminology


• Basic understanding of Medicare and Medicaid health plans


• Ability to comprehend and retain detailed information

Physical & Mental Requirements:

• Ability to lift up to 10 pounds


• Ability to sit for extended periods of time


• Ability to stand for extended periods of time


• Ability to use fine motor skills to operate office equipment and/or machinery


• Ability to properly drive and operate a vehicle


• Ability to receive and comprehend instructions verbally and/or in writing


• Ability to use logical reasoning for simple and complex problem solving

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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