Senior Clinic Patient Concierge & Scheduling Lead

CHRISTUS Health; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Corpus Christi, TX is seeking a Front Desk/Patient Services role to greet patients, verify insurance, schedule appointments, and process payments. You will liaise between patients and medical staff and assist with various clinic duties to ensure smooth operations.

The position requires a high school diploma and 3+ years in healthcare, with preferred knowledge of managed care, ICD9/CPT coding, and collections. Excellent communication and math skills are essential.

Qualifications

• High school diploma or equivalent required.
• Three or more years of experience in a health care organization.
• Knowledge of managed care preferred.
• ICD9 and CPT coding (advanced skills) preferred.
• Experience with charge posting or collections preferred.
• Excellent interpersonal and communication skills and good math knowledge essential.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.

Skills

Interpersonal skills

Communication skills

Math knowledge

Phone etiquette

Education

High school diploma or equivalent

Tools

10-key calculator

Telephone

Computer

Copier

Fax machine

Job description

CHRISTUS Health in Corpus Christi, TX is seeking a Front Desk/Patient Services role to greet patients, verify insurance, schedule appointments, and process payments. You will liaise between patients and medical staff and assist with various clinic duties to ensure smooth operations.

The position requires a high school diploma and 3+ years in healthcare, with preferred knowledge of managed care, ICD9/CPT coding, and collections. Excellent communication and math skills are essential.