Senior Clinic Operations Manager

Pillar Health, a Division of KCHC; Racine (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Pillar Health, a Division of Kenosha Community Health Center, is seeking a Senior Clinic Operations Manager to lead its New Racine location, the organization’s largest and most complex clinic site. You will translate strategy into site execution, overseeing cross-functional service lines and driving performance, access, and patient experience.

You will mentor a multidisciplinary leadership team, optimize workforce and Lean practices, and ensure regulatory readiness across the site while

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health or related field required; Master’s preferred.
• Minimum 5–7 years of progressive leadership experience in ambulatory or hospital settings.
• Experience managing high-volume, multi-service outpatient operations.
• Lean or performance improvement training preferred; CPR certification.

Responsibilities

• Lead daily operations across all service lines and ensure top-tier performance.
• Develop and manage the site budget, labor, and expenses while optimizing revenue.
• Drive patient access, flow, and experience with performance reviews and action plans.
• Lead workforce development, succession planning, and staff training on best practices.
• Ensure regulatory readiness and compliance across HRSA and related standards.

Skills

Leadership

Strategic thinking

Communication

Lean / continuous improvement

Financial acumen

Education

Bachelor’s degree in Healthcare Administration or related

Master’s degree preferred

Job description

Pillar Health is seeking a Senior Clinic Operations Manager to lead its New Racine Location!

Position Summary

The Senior Clinic Operations Manager serves as the senior operational leader for the organization’s largest and most complex clinic location. This role is accountable for full-site operational performance across integrated service lines including medical, dental, behavioral health, and psychiatry.

The Senior Manager translates organizational strategy into site-level execution and ensures achievement of financial, operational, quality, access, and patient experience targets. This position leads a multidisciplinary leadership team and drives operational standardization, workforce optimization, regulatory readiness, and continuous performance improvement.

As the flagship site leader, this role serves as a model of operational excellence and functions as a mentor and operational partner to managers across other locations.

Essential Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Strategic & Financial Accountability

• Collaborate on the development of design, implementation and evaluation of strategies that are scalable across Southeast Wisconsin that advance Pillar Health’s brand.
• Accountable for overall site performance including productivity, quality outcomes, access, expense management, and revenue optimization.
• Develops and executes the site’s annual operating plan aligned with organizational strategy.
• Responsible for site-level budget management including labor, supplies, and operational expenses.
• Ensures achievement of encounter targets, panel growth goals, and productivity benchmarks.
• Monitors financial indicators including cost per encounter, staffing ratios, overtime utilization, and supply spend.
• Partners with Revenue Cycle to optimize front-end processes that impact clean claims, collections, and sliding fee compliance.

Operational Leadership & Performance Management

• Oversees daily integrated operations across all service lines.
• Implements and sustains Leader Standard Work and Lean management practices.
• Establishes and monitors key performance indicators including, but not limited to: provider productivity, third next available appointment, visit cycle times, no-show rates, patient throughput, patient satisfaction.
• Leads structured daily/weekly/monthly performance reviews.
• Develops and executes corrective action plans when performance falls below targets.
• Leads workflow redesign initiatives to improve access, efficiency, and patient flow.
• Oversees materials management, inventory control, and supply chain optimization.

Leadership & Workforce Development

• Leads and develops site leadership team and supervisors.
• Oversees workforce planning to ensure appropriate staffing ratios and skill mix across service lines.
• Accountable for hiring decisions, performance management, coaching, and succession planning.
• Builds a high-accountability culture rooted in transparency, performance, and collaboration.
• Ensures all staff are trained and proficient in EHR workflows, regulatory standards, and operational best practices.
• Promotes employee engagement and retention strategies.

Patient Experience & Health Equity

• Accountable for patient experience outcomes and service recovery processes.
• Ensures culturally responsive, equitable, and inclusive care delivery practices.
• Oversees sliding fee scale implementation and compliance.
• Monitors patient complaints, grievance trends, and implements system-level improvements.
• Partners with clinical leaders to improve care coordination and interdisciplinary collaboration.

Compliance, Risk & Regulatory Readiness

• Ensures full compliance with HRSA scope of project requirements and applicable regulatory standards.
• Leads readiness planning and execution for Operational Site Visits and state regulatory inspections.
• Oversees infection control, safety, incident reporting, and risk mitigation processes.
• Ensures facilities and equipment are properly maintained and documented.
• Leads emergency preparedness planning and drills.

System Leadership & Organizational Contribution

• Serves as the operational model site for process standardization and best practices.
• Participates in enterprise-wide operational initiatives.
• Contributes to cross-functional strategic projects and performance improvement initiatives.

Postion Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related field required. Master’s preferred.
• Minimum 5–7 years of progressive leadership experience preferably in an ambulatory or hospital healthcare setting.
• Demonstrated experience managing in high-volume, multi-service outpatient operations or complex healthcare settings.
• Proven financial and operational performance management experience.
• Experience in developing frontline leaders, staff, and multidisciplinary teams.
• Lean or performance improvement training preferred.
• CPR certification.

What We Offer

As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b), Pet Insurance, Employee Savings and Discount Program, Paid Time Off, including Holidays.

Qualifying employer for Public Service Loan Forgiveness (PSLF)

Annual salary to commensurate with experience.

Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age (40 or older), disability, veteran status, or genetic information (including family medical history).

Learn more about us at www.pillarhealthcare.org.