Senior Client Success Manager – Strategic Partnerships

Nayax

San Diego (CA)

On-site

USD 75,000 - 85,000

Full time

3 days ago

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Job summary

Nayax, a global fintech leader, seeks a Senior Client Success Manager for IPS by Nayax to steward a portfolio of clients and champion their adoption of our solutions. You’ll build trusted relationships, guide strategic reviews, and collaborate with cross-functional teams to drive retention and growth.

The ideal candidate has 2+ years in customer success and strong communication skills, with a proactive, solutions-oriented mindset.

Qualifications

Minimum of 2 years of experience in Customer Success or related roles.
Experience conducting business reviews or client presentations.
Experience with CRM and ticket management systems.
Excellent verbal, written, and presentation communication skills.

Responsibilities

Manage a portfolio of client accounts and serve as the primary relationship owner.
Develop partnerships by understanding client goals, challenges, and success metrics.
Conduct Quarterly and Annual Business Reviews focused on performance, value realization, and future opportunities.
Monitor account health and proactively identify opportunities to improve satisfaction, retention, and product adoption.
Develop and execute customer success plans for key accounts.
Maintain regular client engagement through proactive outreach and strategic touchpoints.
Provide guidance, recommendations, and best practices as a trusted advisor.
Identify opportunities for account growth and service expansion.
Support retention initiatives and mitigate churn through proactive engagement.