Senior Client Success Leader — Growth & Retention

Nayax Ltd.; California; Hybrid; USD 75,000 - 85,000; Full time

Job summary

Nayax Ltd. in San Diego, CA seeks a Senior Client Success Manager to own client relationships, drive satisfaction and retention, and identify growth opportunities across IPS by Nayax offerings.

This role requires proactive advocacy, change management, and strong cross-functional collaboration to ensure customers realize maximum value from Nayax solutions. The ideal candidate has 2+ years in customer-facing roles, strong communication, and experience with CRM systems, delivering business reviews,

Qualifications

• Minimum 2 years in Customer Success, Account Management, or client-facing roles.
• Experience managing relationships and delivering business reviews.
• Proficient with CRM and ticket-management systems.

Responsibilities

• Own a portfolio of client accounts and act as primary relationship owner.
• Lead quarterly/annual business reviews focused on value and growth.
• Drive customer satisfaction, retention, and product adoption.

Skills

Relationship building

Customer engagement

Communication

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree (Business/Communications/Marketing/IS)

Tools

CRM systems

Job description

Nayax Ltd. in San Diego, CA seeks a Senior Client Success Manager to own client relationships, drive satisfaction and retention, and identify growth opportunities across IPS by Nayax offerings.

This role requires proactive advocacy, change management, and strong cross-functional collaboration to ensure customers realize maximum value from Nayax solutions. The ideal candidate has 2+ years in customer-facing roles, strong communication, and experience with CRM systems, delivering business reviews,