Senior Client Success Manager — Remote, Data-Driven ROI

Amgmarketing; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

BookingsCloud is seeking a Senior Client Success Manager to own a portfolio of accounts end to end, acting as revenue strategist and technical point of contact. You will translate PMS, Meta, GA4 signals into ROI narratives that drive client trust and budget growth.

In this senior IC role, you will lead onboarding, regular reviews, and retention conversations, while collaborating with product and data teams to improve dashboards, attribution models, and reporting for vacation rental operators.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience
• Minimum 7 years in client success, account management, or marketing analytics
• Strong command of attribution models and cross-channel campaign reporting, with working fluency in GA4
• Technical aptitude to diagnose tracking (GTM, CAPI), ad feed, and PMS integration issues and write clear escalations to engineering
• Experience with Google Ads/PPC and familiarity with SEM and multi-channel tracking
• Proven ability to grow client budgets by earning trust with verified data, including when a month is soft
• Executive presence with excellent communication skills for business owner, GM, and ops leadership conversations
• Process-oriented with experience creating playbooks, templates, or scalable client programs
• Comfortable using AI tools to analyze data and draft client narratives, with the judgment to verify and refine the output.

Responsibilities

• Lead the conversation with clients through onboarding, monthly calls, and monthlybusiness reviews.
• Reconcile BookingsCloud attribution with PMS, Meta, and GA4 data, and translate it into ROI-focused recommendations.
• Create client-facing report packs (Pageengagement, booking windows, same-store velocity vs. prior year, revenue, gross and net ROAS).Flag soft months and rising cancellations plainly.
• Identifyand recommendopportunitiesto earn budget increases through verified results, refine property prioritization, and align spend to each portfolio’s booking seasonality.
• Own the revenue strategy for each account by building annual demand plans from the client’s own PMS history, and frame budget conversations around demand the client already owns.
• Lead retention and escalation conversations, including pause requests and off-season budget reductions, in partnership with billing and leadership.
• Refine and implement the 90-day client success playbook across your accounts.
• Document client success stories and share best practices with the team.
• Develop repeatable templates and reporting frameworks that scale.
• Partner with product and data teams to improve dashboards, attribution models, and reporting.
• Own technical triage end to end with product and engineering: tracking and GTM issues, ad feed and catalog mismatches, and PMS integration discrepancies.
• Provideactionableclient feedback as we expand into new channels and products, including Google search and owner acquisition.
• Support marketing and sales with referrals, case study development, and client expansion opportunities.

Skills

Client success

Analytics

Communication

GA4 fluency

Cross-channel reporting

AI data analysis

Education

Bachelor's degree or equivalent

Tools

GA4

GTM

CAPI

PMS integration

Google Ads

Job description

BookingsCloud is seeking a Senior Client Success Manager to own a portfolio of accounts end to end, acting as revenue strategist and technical point of contact. You will translate PMS, Meta, GA4 signals into ROI narratives that drive client trust and budget growth.

In this senior IC role, you will lead onboarding, regular reviews, and retention conversations, while collaborating with product and data teams to improve dashboards, attribution models, and reporting for vacation rental operators.