Account Manager

Rightway; Dallas (TX); On-site; USD 92,000 - 130,000; Full time

Job summary

Rightway is seeking an experienced Account Manager to join our PBM team in Dallas. You will own day-to-day client operations, manage complex PBM accounts, and drive high levels of client satisfaction.

In this role you will lead client meetings, collaborate with Implementation on onboarding, gather requirements for annual enrollment, and help educate employees through webinars. Travel to client sites may be required.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5–8 years in pharmacy operations.
• Strong communication, organization, and problem-solving skills.
• Ability to lead client meetings and manage complex accounts.

Responsibilities

• Manage day-to-day PBM client operations and ensure contract adherence.
• Act as primary operational contact for client inquiries.
• Lead quarterly and annual business reviews with Account Leads.
• Coordinate with Implementation during onboarding for a seamless handoff.
• Gather client requirements for annual open enrollment and plan changes.
• Facilitate client webinars and education sessions; travel may be required.
• Identify trends, coordinate with internal teams and vendors to fix issues.
• Track deliverables and surface risks to ensure timely delivery.

Skills

Account management

PBM knowledge

Client relationships

Communication

Presentation skills

Project leadership

Stakeholder management

Problem solving

Education

Bachelor’s Degree

Master’s Degree preferred

Tools

CRM systems

Excel

PowerPoint

Job description

About The Role

We are seeking a dynamic and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

What You’ll Do

• Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments.
• Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients.
• Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads.
• Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch.
• Gather and manage all client requirements for the annual open enrollment cycle, including benefit changes and customized plan configurations.
• Facilitate client-facing webinars, benefit fairs, and employee education sessions on Rightway's PBM solution; travel to client sites may be required for open enrollment events.
• Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures.
• Monitor and track all client deliverables against contractual obligations, surfacing risks and ensuring timely, accurate delivery across internal and vendor teams.
• Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements.
• Support Rightway partners by interpreting plan design, researching and resolving written, phone, and electronic inquiries, and troubleshooting claims, benefit, and enrollment issues.

Who You Are

• Education level: Bachelor’s Degree Required. Preferred: Master’s Degree
• Work experience: 5-8 years in pharmacy operations
• Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
• Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

Compensation: $92,000 - $130,000 annually, in addition to bonus and equity

Compensation offered will be determined by geographic location, experience, and qualifications.

Cybersecurity Awareness Notice

In response to ongoing and industry‑wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for our teams, and decrease their healthcare costs.

How We Live Our Values To Our Teammates

• We are human, first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

• We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution‑oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.