Account Executive

Rightway; Oregon; Hybrid; USD 125,000 - 145,000; Full time

Job summary

Rightway is seeking an Account Executive to lead PBM client relationships, deliver high-quality pharmacy benefits, and drive client satisfaction. You will manage key client touchbases, coordinate with implementation, and lead quarterly and annual reviews.

You will gather enrollment requirements, educate clients on Rightway PBM solutions, and collaborate with operations and vendor partners to meet contractual obligations. Remote or Dallas, TX options are available.

Qualifications

• 5-8 years in pharmacy operations or PBM-related roles.
• Bachelor's degree required; master's preferred.
• Experience managing complex client accounts and cross-functional teams.

Responsibilities

• Manage overall relationship with assigned PBM clients and ensure client satisfaction.
• Maintain regular contact with clients and internal account team members about ongoing operations.
• Lead client meetings, including quarterly and annual business reviews.
• Coordinate with Implementation Team for smooth transitions from implementation to post-launch management.
• Gather client requirements for annual open enrollment and benefit changes.
• Participate in webinars and trainings to educate clients on Rightway PBM solutions; travel to client sites may be required.
• Identify trends and work with operations and vendors to mitigate risks.
• Ensure deliverables are met and communicated timely; track issues and risks.
• Support standardization across accounts and contribute to production and operational improvements.
• Provide ongoing support by interpreting plan design and resolving inquiries.

Skills

Client relationship management

Consultative account management

PBM knowledge

Communication skills

Presentation skills

Stakeholder management

Excel

PowerPoint

Google Sheets

Google Slides

Education

Bachelor's Degree

Master's Degree

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Job description

About the role

We are seeking a dynamic and experienced Account Executive to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

What you'll do

Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction.

Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.

Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews.

Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch.

Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements.

Participate in client webinars, training, and other forums designed to educate their employees on Rightways PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required.

Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures.

Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations.

Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements.

Provide ongoing support to Rightways partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues.

Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightways's solutions work to address those trends.

Who you are

Education level: Bachelor's Degree Required. Preferred: Master's Degree.

Work experience: 5-8 years in pharmacy operations.

Location information: Remote or Dallas, TX.

Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges.

Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides).

Compensation

$125,000 - $145,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

How we live our values to our teammates

• We are human, first. Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
• We redefine what is possible. We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
• We debate then commit. We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
• We cultivate grit. Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
• We seek to delight. Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial role in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Equal Opportunity Employer

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.