Senior Client Success Manager - Microsoft Security

BlueVoyant; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Job summary

BlueVoyant is seeking a Client Success Manager III to manage a portfolio of enterprise customers remotely in the US (Eastern Time). You will drive adoption, retention, and strategic alignment across the customer lifecycle, coordinating with Sales, Product, and Services to deliver measurable value from BlueVoyant's cybersecurity solutions and SaaS platform.

You will serve as the trusted adviser, leading quarterly business reviews, managing cross-functional collaboration, and ensuring customer

Qualifications

• 5+ years in Client Success, Customer Success, or related technical roles.
• Experience managing large, complex enterprise accounts with executive stakeholders.
• Hands-on with Microsoft Security stack (Sentinel/Defender) and discussing capabilities and use cases.
• Experience driving adoption and value realization for SaaS platforms and managed services.

Responsibilities

• Serve as the primary point of contact for customer requests, needs, and escalations.
• Advocate for customer success across BlueVoyant stakeholders.
• Coordinate communications and engagement across internal teams and customer stakeholders.
• Lead recurring meetings, reviews, and escalation calls.
• Drive adoption, engagement, and utilization of BlueVoyant solutions.
• Support retention and renewal planning activities.
• Identify and mitigate customer risks and churn risks.
• Partner with Sales to identify growth opportunities.
• Prepare and lead QBRs and value discussions.
• Collaborate with Product and Service Delivery to resolve issues.

Skills

Client Success

Enterprise Accounts

Microsoft Security stack

SaaS adoption

Executive stakeholders

Education

Bachelor's degree

Tools

Microsoft Sentinel

Microsoft Defender

Job description

BlueVoyant is seeking a Client Success Manager III to manage a portfolio of enterprise customers remotely in the US (Eastern Time). You will drive adoption, retention, and strategic alignment across the customer lifecycle, coordinating with Sales, Product, and Services to deliver measurable value from BlueVoyant's cybersecurity solutions and SaaS platform.

You will serve as the trusted adviser, leading quarterly business reviews, managing cross-functional collaboration, and ensuring customer