Senior Client Success Manager — IT Services

Long View Systems; Denver (CO); On-site; USD 116,000 - 152,000; Full time

Benefits offered by this job

Great people and culture

Career growth

Interesting work

Flexible environment

Job summary

Long View Systems in Denver seeks a dynamic Manager, Client Success to oversee key client functions and teams. You will establish high standards for service delivery, manage change and escalation processes, and ensure forecasting, reporting, and on-boarding align with business needs.

You will lead large teams, own budgets well over $8M annually, mentor staff, and partner with recruitment to hire top talent while acting as a Long View ambassador across the organization.

Qualifications

• 10+ years of professional experience in a consulting or professional services environment, with 5+ of those years in a managerial role that included full financial accountability.
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies.
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization.
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff.
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually.
• Passionate about customer satisfaction and service improvement.

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients.
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required.
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed.
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects.
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires.
• Ensure that new team members are properly on-boarded and role expectations are clearly understood.
• Remove barriers and roadblocks to help team members complete their work.
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests.
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members.

Skills

Leadership

ITIL experience

Budget management

Customer focus

Team management

Education

Post-secondary education

Microsoft Certifications (assets)

Job description

Long View Systems in Denver seeks a dynamic Manager, Client Success to oversee key client functions and teams. You will establish high standards for service delivery, manage change and escalation processes, and ensure forecasting, reporting, and on-boarding align with business needs.

You will lead large teams, own budgets well over $8M annually, mentor staff, and partner with recruitment to hire top talent while acting as a Long View ambassador across the organization.