Manager, Client Success

Long View Systems; Denver (CO); On-site; USD 116,000 - 152,000; Full time

Benefits offered by this job

Great people and culture

Career growth

Interesting work

Flexible environment

Job summary

Long View Systems in Denver seeks a dynamic Manager, Client Success to oversee key client functions and teams. You will establish high standards for service delivery, manage change and escalation processes, and ensure forecasting, reporting, and on-boarding align with business needs.

You will lead large teams, own budgets well over $8M annually, mentor staff, and partner with recruitment to hire top talent while acting as a Long View ambassador across the organization.

Qualifications

• 10+ years of professional experience in a consulting or professional services environment, with 5+ of those years in a managerial role that included full financial accountability.
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies.
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization.
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff.
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually.
• Passionate about customer satisfaction and service improvement.

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients.
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required.
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed.
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects.
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires.
• Ensure that new team members are properly on-boarded and role expectations are clearly understood.
• Remove barriers and roadblocks to help team members complete their work.
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests.
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members.

Skills

Leadership

ITIL experience

Budget management

Customer focus

Team management

Education

Post-secondary education

Microsoft Certifications (assets)

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Have you set the IT service delivery bar high? Would you do anything to leap over it for your clients?

We are looking for a dynamic and results-focused Manager, Client Success for our Denver branch to oversee key functions within your assigned clients and teams! In this stakeholder-facing role, you will establish and manage processes at a high standard and drive your IT teams to achieve those expectations and to ensure service support and service delivery processes are in place to meet business needs.

A Day in the Life:

• Work with the service delivery team to ensure we exceed the expectations of our clients
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

What You Bring:

• 10-+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually
• Passionate about customer satisfaction and service improvement

What Makes You Extra Awesome:

• Post-secondary education and Microsoft Certifications are assets

Why Work at Long View:

• Great people and culture
• Fun is one of our core values
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$115,840 - $152,040 a year

Expected salary range is $115,840 - $152,040 plus a variable incentive plan.

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Benefits Offered

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know