Senior Client Success Manager, Healthcare (AI Tools)

Medscape; Newark (NJ); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Paid Time Off

401(k) Retirement Plan

Life Insurance

Disability Insurance

Employee Assistance Program

Commuter Benefits

Descrizione del lavoro

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. We are seeking an experienced client services professional to join the Client Success team, responsible for building and maintaining strong relationships and ensuring the timely delivery of our solutions.

You will lead day-to-day accounts, partner with Sales, and help drive client objectives while embracing AI tools to improve efficiency and outcomes.

Competenze

• Bachelor’s degree preferred or related experience
• 3-4 years of experience in digital, agency and healthcare
• 1-2 years of experience in Account Management or Client Service
• Experience in pharmaceutical/HCP advertising or healthcare preferred

Mansioni

• Foster and nurture strong client relationships
• Support client satisfaction with high-caliber service
• Ensure timely and successful delivery of Medscape solutions
• Partner with Sales to meet client objectives and drive internal goals
• Manage day-to-day partnership across departments from sale to launch
• Maintain clear communication with clients and distribute key materials
• Deepen understanding of Medscape processes and products
• Support revenue delivery and team goals
• Travel to client locations as needed

Conoscenze

Customer relationship management

Communication skills

Persuasion skills

Ability to pivot

Formazione

Bachelor’s degree preferred or related experience

Descrizione del lavoro

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. We are seeking an experienced client services professional to join the Client Success team, responsible for building and maintaining strong relationships and ensuring the timely delivery of our solutions.

You will lead day-to-day accounts, partner with Sales, and help drive client objectives while embracing AI tools to improve efficiency and outcomes.