Senior Client Success Leader

InRhythm

Atlanta (GA)

On-site

USD 120,000 - 180,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

InRhythm, based in Atlanta, GA, seeks a Client Success Lead to ensure successful delivery of large programs for Fortune 50 enterprises and startups. The role pairs client relationship management with program leadership to align goals with InRhythm's capabilities and roadmap.

You will lead Engagement and Program Managers, guide resource allocation, and collaborate with sales to identify opportunities, driving growth while maintaining high client satisfaction and retention.

Qualifications

Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry.
Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision
Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset.
Strategic thinker with a results-oriented approach and a passion for driving client success.
Bachelor's degree in business, management, engineering, or a related field; MBA or equivalent preferred.

Responsibilities

Serve as the primary liaison between clients and InRhythm to understand needs and drive success.
Lead project planning and delivery with cross-functional teams to meet schedule, scope, and quality.
Manage Engagement and Program Managers and optimize resource allocation.
Collaborate with sales and solution teams to identify opportunities and support proposals.
Monitor client satisfaction and implement programs to improve retention.