Senior Client Success Lead - TPM/RGM, Hybrid

TELUS Agriculture & Consumer Goods; Austin (TX); Hybrid; USD 110,000 - 170,000; Full time

Job summary

TELUS Agriculture & Consumer Goods is seeking a Senior Client Service Manager to act as the trusted voice for CPG manufacturers and retailers. You will partner post-implementation to unlock value from TPM and RGM analytics, translating customer needs into roadmap insights shaping product strategy and customer outcomes.

You will collaborate with Product and Engineering to drive measurable ROI, reduce churn, and expand account value while maintaining high client satisfaction in a fast-paced,

Qualifications

• Extensive experience in customer success within SaaS, consulting, or CPG sectors.
• Proven ability to manage strategic accounts and drive measurable outcomes.
• Strong executive presence with stakeholders at all levels.
• Demonstrated data-driven decision making and analytical skills.

Responsibilities

• Partner with customers to define goals, success metrics, and ROI targets.
• Serve as primary contact for assigned accounts, building trusted relationships.
• Identify expansion opportunities and collaborate on growth plans.
• Translate customer feedback into product and engineering improvements.
• Monitor health metrics and develop retention strategies to maximize value.

Skills

Customer success

SaaS

Account management

Executive communication

Data analysis

Education

Bachelor's degree

Tools

CRM software

Job description

TELUS Agriculture & Consumer Goods is seeking a Senior Client Service Manager to act as the trusted voice for CPG manufacturers and retailers. You will partner post-implementation to unlock value from TPM and RGM analytics, translating customer needs into roadmap insights shaping product strategy and customer outcomes.

You will collaborate with Product and Engineering to drive measurable ROI, reduce churn, and expand account value while maintaining high client satisfaction in a fast-paced,