Senior Client Success Manager – CPG & TPM Analytics

TELUS Agriculture & Consumer Goods; Durham (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

TELUS Agriculture & Consumer Goods is seeking a Senior Client Service Manager to be the trusted voice for CPG manufacturers and retailers, post-implementation partner to unlock value in TELUS Trade Promotion Management and Revenue Growth Management Analytics.

You will translate customer needs into actionable insights, shape our product roadmap with Product and Engineering, and drive measurable ROI while safeguarding long-term account health and growth.

Qualifications

• 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
• Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
• Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
• Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
• Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
• Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
• Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
• Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
• Proactive, customer-centric mindset with a bias toward action and accountability
• Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
• Familiarity with retail or supply chain operations and dynamics

Responsibilities

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
• Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
• Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
• Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
• Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

Skills

Customer success

SaaS

CPG industry

Relationship management

Data analysis

Executive communication

Negotiation

Cross-functional collaboration

Time management

Adaptability

Education

Bachelor's degree in Business, Marketing, Finance, or related field

Job description

TELUS Agriculture & Consumer Goods is seeking a Senior Client Service Manager to be the trusted voice for CPG manufacturers and retailers, post-implementation partner to unlock value in TELUS Trade Promotion Management and Revenue Growth Management Analytics.

You will translate customer needs into actionable insights, shape our product roadmap with Product and Engineering, and drive measurable ROI while safeguarding long-term account health and growth.