Senior Client Service Manager-Consumer Goods

TELUS Agriculture & Consumer Goods; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

TELUS Agriculture and Consumer Goods (TAC) seeks a Senior Client Service Manager to own post-implementation success for CPG manufacturers and retailers. You’ll partner with customers after go-live to unlock value from TPM and RGM analytics, translating needs into actionable insights that shape the product roadmap.

You’ll collaborate with Product and Engineering to drive ROI, expand account value, and influence business direction in a fast-paced, data-driven environment.

Qualifications

• 10+ years of CPG industry experience with TPM/RGM knowledge.
• Proven SaaS, consulting, or tech client-facing track record.
• Strong executive presence and stakeholder engagement across levels.
• Ability to translate customer needs into product insights.
• Retail or supply chain familiarity and data-driven decision making.

Responsibilities

• Define success metrics and tailor strategies to drive ROI and platform value.
• Serve as primary contact for assigned accounts with CPG brands and retailers.
• Identify expansion opportunities and help develop growth plans.
• Gather feedback and translate insights to Product and Engineering for roadmap decisions.
• Monitor health metrics and implement retention strategies to reduce churn.

Skills

Customer Success

SaaS Experience

Account Management

Executive Presence

Data Analysis

Communication

Education

Bachelor's degree preferred

Tools

CRM systems

Analytics tools

Job description

Are you ready to join a team transforming the global food system?

TELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.

Our team and what we'll accomplish together

Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.

You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product, and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.

What you'll do

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
• Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
• Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
• Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
• Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.

What you bring

• 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
• Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
• Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
• Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
• Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
• Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
• Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
• Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
• Proactive, customer-centric mindset with a bias toward action and accountability
• Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
• Familiarity with retail or supply chain operations and dynamics

Great-to-haves

• Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience
• Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives
• Familiarity with retail or supply chain operations and dynamics

At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.

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