Senior Client Success Consultant

dentsu; United States; Remote; USD 15,000 - 26,000; Full time

Job summary

Merkle is seeking a Senior Client Success Consultant to manage a dedicated book of North American accounts from a remote India base. You will ensure renewals, maintain airtight admin, and keep the tech from hindering the win. Strong analytics tooling experience and client-facing polish are essential.

You will own demos in GA and Amplitude, manage SOWs/NDAs, and master Salesforce, Drive, Dynamics 365, and SharePoint to drive seamless project delivery and long-term partnerships.

Qualifications

• Strong English communication, written and spoken.
• Experience running live demos of analytics tools.
• Background in project management is a plus.

Responsibilities

• The Demo Expert: run live demos in Google Analytics and Amplitude for clients.
• The Paperwork Pro: handle SOWs, MSAs, NDAs and Change Orders clearly.
• The Tech Stack: operate in Salesforce, Google Drive, Microsoft 365, Dynamics 365 and SharePoint.
• The Strategic Bridge: connect Canadian managers with clients to keep renewals on track.

Skills

Tech-Savvy

Communication

Project Management

Tools

Salesforce

Google Analytics

Amplitude

MS Dynamics 365

SharePoint

Microsoft 365

Google Drive

Job description

Job Description: Senior Client Success Consultant

Location: Remote (India) Portfolio Focus: Digital Analytics & Strategic Organic Growth

We are a global consulting powerhouse managing a massive portfolio of world-class fortune 500 brands. As we scale our Canadian operations, we’re looking for two Senior Client Success Consultants in India to act as the strategic engine behind our North American accounts.

The Role

You aren’t just “support”, you are the backbone of the client lifecycle. You will own a dedicated book of accounts while providing high-leverage support to our Canadian Managers’ portfolios. You’ll ensure renewals are seamless, admin is airtight, and the “tech” never gets in the way of the “win.”

What You’ll Do

• The Demo Expert: You’ll get under the hood of Google Analytics and Amplitude. Whether you’re already certified or ready to ace the exams on day one, you must be comfortable logging in and running live demos that make complex data look easy.
• The Paperwork Pro: You speak the language of SOWs, MSAs, NDAs, and Change Orders. You understand the weight of a sales document and ensure every detail is crisp.
• The Tech Stack: You’ll live in Salesforce, Google Drive, Microsoft 365, Dynamics 365, and SharePoint. If it’s a tool, you master it; if it’s a process, you optimize it.
• The Strategic Bridge: You are the vital link between our Canadian Managers and the clients. You translate complex project needs into action, managing the “heavy lifting” of the account so the partnership stays strong and the renewals stay on track.

Who You Are

• Tech-Savvy & Number-Crunching: You don’t fear a spreadsheet or a new software UI. You find the “why” in the numbers.
• A Communication Powerhouse: Your English, both written and spoken, is sharp, professional, and persuasive.
• Project Minded: A background in project management is a huge plus. You know how to keep moving parts in sync.

DGS India - Mumbai - Thane Ashar IT Park

Merkle

Full time

Permanent