Client Success Manager (Remote)

SmartScale360; Tallahassee (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

SmartScale360 is seeking a Client Success Manager to guide onboarding, nurture long-term client relationships, and drive account growth for U.S.-based clients. You will coordinate with Sales, Recruiting, Operations, and HR to ensure expectations are met, monitor satisfaction and renewals, and keep CRM records up to date.

The role requires strong English communication and the ability to work independently in a remote environment.

Qualifications

• 3–5+ years in client success, customer success, or account management.
• Experience handling U.S.-based clients and pro-level English communication.
• Proven ability to onboard clients, manage relationships, and drive renewals.

Responsibilities

• Manage assigned client accounts and serve as the primary contact.
• Lead onboarding and implementation to ensure a smooth sales-to-operations handoff.
• Monitor client satisfaction, engagement, and account health.
• Conduct regular check-ins, business reviews, and performance updates.
• Coordinate with Recruiting, Operations, and Leadership to meet client needs.
• Maintain accurate CRM records and document client interactions.

Skills

Client Success

Account Management

CRM Tools

Onboarding

Communication

Cross-functional

Recruiting Experience

Remote Work

Tools

HubSpot

Salesforce

Zoho

Asana

ClickUp

Monday.com

Job description

Location: Remote (Tampa, Florida)

About the Role

SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.

You’re a Strong Fit If You Have:

• 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred
• Strong verbal and written English communication skills, with confidence communicating directly with clients
• Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
• Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
• Experience conducting client check-ins, business reviews, performance updates, or account reviews
• Familiarity with CRM systems, account management platforms, and project management tools
• Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
• Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
• Recruitment or staffing experience is a strong advantage

What You’ll Do:

• Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
• Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
• Lead client onboarding and implementation, ensuring a smooth transition from sales to operations
• Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
• Conduct regular client check-ins, account reviews, and performance updates
• Monitor client satisfaction, engagement, account health, and service performance
• Address client concerns, resolve issues, and coordinate escalations and solutions when needed
• Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met
• Track client metrics, account activity, deliverables, renewals, and key milestones
• Maintain accurate CRM records, account notes, reports, and client documentation
• Identify opportunities for client retention, account expansion, upselling, and service improvement
• Support contract renewals and strengthen long-term client partnerships
• Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency

Tools & Technology:

CRM:

• HubSpot, Salesforce, Zoho, or similar

Communication:

• Slack, Microsoft Teams, Zoom, Google Meet

Productivity:

• Google Workspace, Microsoft Office

Project Management:

• Asana, ClickUp, Monday.com, or similar

Schedule:

• Monday - Friday (flexibility is a plus)