Senior Client Solutions Engineer: AI & Integrations

Socket.dev

Austin (TX)

Hybrid

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Stock options

Health, vision & dental insurance

Hybrid schedule

Free lunches

Job summary

Mia Labs in Austin is seeking a Senior Client Software Engineer to join our Client Solutions Engineering team. You’ll blend product engineering, integrations work, and hands-on client problem solving to connect Mia to dealership platforms and own production changes end-to-end.

You’ll collaborate with sales and account management, assist dealer onboarding and launches, and occasionally join dealer groups for go-live support and on-site sessions, helping optimize integrations and deployments.

Qualifications

5+ years of professional software engineering experience with strong Python fundamentals and relational database experience (PostgreSQL preferred).
Experience building and supporting third-party API integrations, ideally in a B2B SaaS environment.
Comfort operating in a live-ops environment: on-call / alert response, careful change management, and verifying your own work.
Strong communication skills — you can explain technical issues to non-technical clients and internal teams with patience and clarity.
Bias toward ownership: you follow issues through to resolution and keep stakeholders posted along the way.
Willingness to travel occasionally for on-site client visits.
Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work.

Responsibilities

Design, build, and ship features across our platform, including our third‑party integrations and internal tooling that makes the rest of the company faster.
Own production changes end-to‑end: scope the work in Jira, drive peer and lead review, and verify results in production.
Respond to production alerts and incidents, diagnose root causes, and fix fast — all while keeping impacted clients informed.
Support dealer onboarding and launches: collaborate with Account Managers and dealer group personnel to set up integrations, make changes to phone systems, and test the product ahead of go‑live.
Partner directly with client‑facing teams (sales, account management) as an escalation point — jumping on client calls when needed and helping teammates navigate tough technical conversations.
Represent engineering with clients: occasional on‑site visits and presentations to dealer groups during pilots and rollouts.
Improve how the team works — contribute to the creation and rollout of better procedures, safer change processes, and tooling that prevents mistakes rather than just fixing them.