Senior Client Services Project Lead — Enterprise SaaS

Nice Ltd.; Hoboken (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

NiCE is seeking an experienced Lead Client Services Project Manager for Actimize in Hoboken, NJ. You will own end‑to‑end delivery of client implementations from Sales handover through Go‑Live and transition to Managed Services, ensuring on‑time, in‑scope delivery aligned to contract.

The role requires strong governance, risk and budget management, stakeholder communication, and hands‑on change control. You will lead cross‑functional teams across BA, Architecture, Data, Configuration and Testing

Qualifications

• 8–12+ years of enterprise software/SaaS project management experience
• Proven ownership of scope, schedule, budget, RAID, and governance
• Excellent stakeholder management and executive communication skills
• Hands-on experience with change control and financial tracking
• Experience resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high-severity delivery issues, including root-cause analysis and escalation

Responsibilities

• Develop and maintain the integrated project plan across lifecycle phases
• Own scope, schedule, budget, and resource planning
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage the communication plan (weekly status, SteerCo, exec updates)
• Drive day-to-day execution across BA, Architecture, Data, Configuration, and Testing
• Track progress against milestones and manage slippage
• Be the single point of accountability for delivery outcomes
• Manage scope changes via Change Request/Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, invoicing alignment
• Escalate risks early and transparently; coordinate Go-Live activities
• Track and manage UAT issues to closure
• Good to Have: Actimize, Financial Crime, AML, Fraud, Compliance, or Banking tech

Skills

Project management

Stakeholder management

Executive communication

Change control

Financial tracking

RAID

Delivery governance

UAT management

Job description

NiCE is seeking an experienced Lead Client Services Project Manager for Actimize in Hoboken, NJ. You will own end‑to‑end delivery of client implementations from Sales handover through Go‑Live and transition to Managed Services, ensuring on‑time, in‑scope delivery aligned to contract.

The role requires strong governance, risk and budget management, stakeholder communication, and hands‑on change control. You will lead cross‑functional teams across BA, Architecture, Data, Configuration and Testing