Senior Client Services Manager

NJI; Washington (District of Columbia); Hybrid; USD 110,000 - 170,000; Full time

Job summary

NJI seeks a seasoned project leader with agency experience to guide complex initiatives from concept to completion. You thrive in fast-paced environments, balancing strategy, execution, and team mentorship while ensuring every project reflects NJI’s standard of excellence.

This role requires frequent weekly in-office presence with a hybrid schedule; applicants must be within the DMV.

Qualifications

• Agency project management experience.
• Ability to lead complex projects, manage budgets and allocate resources.
• Strong client and partner communication with cross-functional teams.
• Experience coaching project teams toward strategic outcomes.
• Knowledge of U.S. policy and communications landscapes is a plus.

Responsibilities

• Lead execution of large-scale, multi-faceted projects across diverse accounts.
• Serve as a key liaison between clients and internal divisions.
• Manage schedules, budgets, and resources with foresight and accountability.
• Implement processes that drive efficiency, collaboration, and quality delivery.

Skills

Project leadership

Client communication

Cross-functional collaboration

Mentorship

Agency experience

Job description

The ideal candidate is a seasoned project leader with agency experience & a proven ability to guide complex initiatives from concept to completion. You thrive in fast-paced environments, balancing strategy, execution, & team mentorship while ensuring every project reflects NJI’s standard of excellence.

Responsibilities

• Lead execution of large-scale, multi-faceted projects across diverse accounts
• Serve as a key liaison between clients & internal divisions
• Manage schedules, budgets, & resources with foresight and accountability
• Implement processes that drive efficiency, collaboration, & quality delivery

Qualifications

• Project management experience in an agency or similar environment
• Proven ability to lead complex projects, manage budgets, & allocate resources
• Strong communication skills with clients, partners, & cross-functional teams
• Experience coaching & guiding project teams toward strategic outcomes
• Knowledge of U.S. policy & communications landscapes a plus

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.