Director, Client Services & Strategic Delivery

NJI Media; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

NJI Media, a DC-area agency, seeks a Director, Client Services to lead cross‑portfolio client engagements and drive excellence in delivery. You will align staff and clients on objectives, manage budgets, and foster proactive problem solving in a fast-paced, policy‑oriented environment.

Hybrid role based in Georgetown with in-person days; you’ll set expectations, coach managers, and elevate quality across all accounts while staying ahead of industry developments and client needs.

Qualifications

• Experience leading multiple accounts and cross-functional teams.
• Strong understanding of policy-oriented communications.
• Proven ability to set expectations and guide projects to completion.
• Excellent written and verbal communication.
• Ability to manage budgets and timelines.

Responsibilities

• Lead execution of large-scale, complex projects across accounts.
• Foster collaboration across divisions and streamline communication.
• Interface between account management, clients, and internal divisions.
• Coach portfolio-specific project managers for day-to-day and strategic success.
• Improve team efficiency through process optimization and metrics.
• Manage schedules and budgets across portfolios, allocating resources.
• Identify risks and mitigate delivery impacts.
• Ensure quality control and liaison with partners.
• Monitor performance benchmarks and report progress.

Skills

Client management

Team leadership

Strategic communications

Budget management

Stakeholder management

Problem solving

Cross-functional collaboration

Project oversight

Tools

Project management tools

Job description

NJI Media, a DC-area agency, seeks a Director, Client Services to lead cross‑portfolio client engagements and drive excellence in delivery. You will align staff and clients on objectives, manage budgets, and foster proactive problem solving in a fast-paced, policy‑oriented environment.

Hybrid role based in Georgetown with in-person days; you’ll set expectations, coach managers, and elevate quality across all accounts while staying ahead of industry developments and client needs.