Director, Client Services

NJI; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NJI is seeking a strategic client leader with deep agency experience to guide cross-functional teams and translate complex challenges into clear strategies. The role focuses on building trusted client relationships and delivering exceptional work within the policy, communications, and marketing landscape.

The ideal candidate excels at leading cross-functional projects, mentoring client services teams, and aligning internal and client objectives, budgets, and delivery expectations.

Qualifications

• Experience in agency client services, account management, or related field.
• Proven ability to lead complex client relationships and cross-functional teams.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience managing budgets, resources, and competing priorities.
• Deep understanding of U.S. political, policy, communications, and marketing landscape.

Responsibilities

• Lead a diverse portfolio of client relationships and serve as a trusted strategic advisor.
• Guide complex, cross-functional projects from strategy through execution.
• Align clients and internal teams on objectives, expectations, budgets, and delivery.
• Mentor and develop client services leaders, fostering accountability and growth.
• Identify opportunities to strengthen client relationships, team efficiency, and quality of work.

Skills

Agency experience

Lead cross-functional teams

Client relationships

Budget management

Policy landscape understanding

Job description

The ideal candidate is a strategic client leader with deep agency experience and a strong understanding of communications, marketing, and the policy landscape. You excel at building trusted client relationships, guiding cross-functional teams, and translating complex challenges into clear strategies and exceptional work.

Responsibilities

• Lead a diverse portfolio of client relationships and serve as a trusted strategic advisor
• Guide complex, cross-functional projects from strategy through execution
• Align clients and internal teams on objectives, expectations, budgets, and delivery
• Mentor and develop client services leaders, fostering accountability and growth
• Identify opportunities to strengthen client relationships, team efficiency, and quality of work

Qualifications

• Agency experience in client services, account management, or a related field
• Proven ability to lead complex client relationships and cross-functional teams
• Strong communication, stakeholder management, and problem-solving skills
• Experience managing budgets, resources, and competing priorities
• Strong understanding of the U.S. political, policy, communications, and marketing landscape

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.