Senior Client Services Manager

NJI; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NJI in the Washington, DC area is seeking a seasoned project leader with agency experience to guide complex initiatives from concept to completion. You will balance strategy, execution, and team mentorship while ensuring every project reflects NJI’s standard of excellence, with a weekly in-office presence and hybrid work within the DMV.

This role requires coordinating cross-functional teams, managing budgets, schedules, and resources, and serving as the primary liaison between clients and

Qualifications

• 5+ years of project management experience in an agency or similar environment.
• Proven ability to lead complex projects, manage budgets, & allocate resources
• Strong communication skills with clients, partners, & cross-functional teams
• Experience coaching & guiding project teams toward strategic outcomes
• Knowledge of U.S. policy & communications landscapes a plus

Responsibilities

• Lead execution of large-scale, multi-faceted projects across diverse accounts
• Serve as a key liaison between clients & internal divisions
• Manage schedules, budgets, & resources with foresight and accountability
• Implement processes that drive efficiency, collaboration, & quality delivery

Skills

Client communication

Team leadership

Budget management

Job description

The ideal candidate is a seasoned project leader with agency experience & a proven ability to guide complex initiatives from concept to completion. You thrive in fast-paced environments, balancing strategy, execution, & team mentorship while ensuring every project reflects NJI’s standard of excellence.

Responsibilities

• Lead execution of large-scale, multi-faceted projects across diverse accounts
• Serve as a key liaison between clients & internal divisions
• Manage schedules, budgets, & resources with foresight and accountability
• Implement processes that drive efficiency, collaboration, & quality delivery

Qualifications

• 5+ years of project management experience in an agency or similar environment
• Proven ability to lead complex projects, manage budgets, & allocate resources
• Strong communication skills with clients, partners, & cross-functional teams
• Experience coaching & guiding project teams toward strategic outcomes
• Knowledge of U.S. policy & communications landscapes a plus

Note: This position requires frequent weekly in-office presence, with the flexibility to work from home on a hybrid schedule; applicants must be within the DMV.