Senior Client Services Manager

Sfgiants; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

San Francisco Giants is seeking a Senior Client Services Manager to lead complex, high-touch events from planning through reconciliation. You will own event details and budgets, coordinate teams across Sales, Operations, Catering, Finance, Scoreboard and others, and manage VIP expectations for large-scale events.

You will serve as the primary client partner, translate goals into plans, and drive successful execution with financial discipline and exceptional service.

Qualifications

• Seven or more years of experience in event management, client services or hospitality.
• Experience managing high-touch, large-scale events (>1,000 attendees) at stadiums or similar venues.
• Advanced Excel skills for budgeting and cost tracking.
• Strong communication and relationship-building with senior clients and cross-functional teams.
• Proficiency with Outlook, Google Workspace and event software.
• Ability to work on-site at Oracle Park, including evenings and weekends.

Responsibilities

• Lead a portfolio of meetings, receptions, galas, concerts and other events from handoff and planning through on-site execution and follow up.
• Serve as the primary client contact, translating goals into clear event plans, anticipating needs and resolving issues with discretion and urgency.
• Build strong relationships with internal teams, clients and external partners to support seamless planning, clear communication and lasting client partnerships.
• Own high touch, large scale events with more than 1,000 attendees, coordinating guest experience, staffing, vendors, catering, production, timelines and venue logistics.
• Build and maintain detailed event budgets and cost sheets in Excel; track estimates, vendor costs, client charges, payments, changes and projected profitability.
• Review event orders, contracts, invoices and cost reports for accuracy; forecast expenses and revenue, flag variances and reconcile financial results after events.
• Partner with Sales to ensure a smooth client transition and identify thoughtful opportunities to expand the event experience and revenue.
• Coordinate internal teams and external vendors, clarify ownership and deadlines, and keep stakeholders informed as plans change.
• Lead on site execution, troubleshoot in real time and uphold venue standards, safety requirements and an exceptional guest experience.
• Capture client and team feedback, recommend process improvements and help strengthen the consistency and efficiency of the department.

Skills

Event management

Client services

Budgeting

Stakeholder mgmt

Microsoft Excel

CRM systems

On-site leadership

Tools

CRM software

Microsoft Excel

Job description

About the Team

Giants Enterprises creates private events, public programs and memorable hospitality experiences at Oracle Park and beyond. With more than 15 ballpark venues and flexible event spaces, we bring together clients, partners and internal teams to deliver experiences of many sizes, from intimate gatherings to major productions.

About the Role

We are seeking an experienced Senior Client Services Manager to lead complex, high touch events from planning through final reconciliation. Reporting to the Director of Events & Client Services, you will serve as a trusted client partner, own event details and budgets, and coordinate teams across Sales, Operations, Catering, Finance, Scoreboard and other departments. The role requires the judgment to manage VIP expectations and large events with more than 1,000 attendees while maintaining exceptional service and financial discipline.

You’re Excited About This Opportunity Because….

• Lead a portfolio of meetings, receptions, galas, concerts and other events from handoff and planning through on site execution and follow up.
• Serve as the primary client contact, translating goals into clear event plans, anticipating needs and resolving issues with discretion and urgency.
• Build strong relationships with internal teams, clients and external partners to support seamless planning, clear communication and lasting client partnerships.
• Own high touch, large scale events with more than 1,000 attendees, coordinating guest experience, staffing, vendors, catering, production, timelines and venue logistics.
• Build and maintain detailed event budgets and cost sheets in Excel; track estimates, vendor costs, client charges, payments, changes and projected profitability.
• Review event orders, contracts, invoices and cost reports for accuracy; forecast expenses and revenue, flag variances and reconcile financial results after events.
• Partner with Sales to ensure a smooth client transition and identify thoughtful opportunities to expand the event experience and revenue.
• Coordinate internal teams and external vendors, clarify ownership and deadlines, and keep stakeholders informed as plans change.
• Lead on site execution, troubleshoot in real time and uphold venue standards, safety requirements and an exceptional guest experience.
• Capture client and team feedback, recommend process improvements and help strengthen the consistency and efficiency of the department.

Qualifications

• Seven or more years of experience in event management, client services or hospitality, with demonstrated ownership of complex events.
• Proven experience managing high-touch, large scale events with more than 1,000 attendees. Experience at a stadium, arena, convention center, hotel, resort or comparable venue is strongly preferred.
• Advanced working knowledge of Microsoft Excel, including formulas, financial tracking and the ability to create, maintain and interpret event budgets and cost sheets.
• Strong understanding of event financials, including pricing, cost control, forecasting, billing, reconciliation and event profitability.
• Ability to manage several complex events at once while maintaining careful attention to details, deadlines and client relationships.
• Clear written and verbal communication, sound judgment and confidence working with senior clients, partners and cross-functional teams.
• Proficiency with Outlook, Google Workspace and CRM or event management software.
• Ability to work on site at Oracle Park, including evenings and weekends as the event calendar requires. Regular and predictable attendance is required.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally‑renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non‑profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.