Senior Client Services Leader — Real Estate Operations

Socket.dev; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Disability insurance

Life insurance

401(k)

Paid time off

Holiday pay

Job summary

Franklin Street is seeking a Client Services Senior Manager to lead centralized Client Services teams across multiple offices in Tampa, FL. The role combines hands-on leadership with operational oversight of transaction coordination and client support in a fast-paced real estate environment.

The ideal candidate has 7+ years in administrative, Client Services, or real estate coordination, with a bachelor’s degree preferred. Expect strong organizational skills and a focus on process excellence.

Qualifications

• 7+ years of administrative, Client Services, transaction coordination, or related real estate experience.
• Bachelor’s degree preferred.
• Strong organizational and multitasking abilities.
• Proven leadership and coaching experience.

Responsibilities

• Lead centralized Client Services team across multiple offices.
• Comunicate with Client Services questions, escalations, and process guidance.
• Coordinate assignment and prioritization of requests by deadlines and workload.
• Ensure consistency of processes, standards, and best practices across offices.
• Coach and onboard new Client Services staff; support onboarding of new hires.
• Monitor workloads, timelines, and accuracy of deliverables.
• Support marketing, transaction management, and client communications as needed.

Skills

Client Services

Transaction coordination

Real estate knowledge

Microsoft Office

Leadership

Education

Bachelor's degree preferred

Tools

Adobe Creative Suite

Microsoft Office

Job description

Franklin Street is seeking a Client Services Senior Manager to lead centralized Client Services teams across multiple offices in Tampa, FL. The role combines hands-on leadership with operational oversight of transaction coordination and client support in a fast-paced real estate environment.

The ideal candidate has 7+ years in administrative, Client Services, or real estate coordination, with a bachelor’s degree preferred. Expect strong organizational skills and a focus on process excellence.