Senior Client Service Manager, Personal Lines Growth

Marsh McLennan Agency; Greensboro (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Stock purchase program

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Service Senior Manager on the Personal Lines team to lead a personal lines account management group, delivering high‑quality client service, supporting growth, and achieving retention objectives.

The role oversees team performance, staffing and workload distribution while mentoring talent, and acts as a primary relationship manager for clients, prospects, producers and internal stakeholders, addressing complex needs with compliance in mind.

Qualifications

• Experience leading an account management team.
• Experience coordinating team workload and staffing.
• Ability to partner with colleagues to support retention and growth.
• Strong relationships with clients, prospects, producers and internal teams.

Responsibilities

• Lead a personal lines account management team to deliver high-quality client service.
• Support business growth and achieve retention objectives.
• Oversee team performance, staffing and workload distribution while mentoring talent.
• Serve as a primary relationship manager for clients, prospects, producers and internal stakeholders.”
• Address complex client needs and ensure alignment with compliance and professional standards.

Skills

Team leadership

Account management

Client relationships

Growth strategies

Sales collaboration

Compliance awareness

Education

Property & Casualty License

Job description

Marsh McLennan Agency (MMA) is seeking a Client Service Senior Manager on the Personal Lines team to lead a personal lines account management group, delivering high‑quality client service, supporting growth, and achieving retention objectives.

The role oversees team performance, staffing and workload distribution while mentoring talent, and acts as a primary relationship manager for clients, prospects, producers and internal stakeholders, addressing complex needs with compliance in mind.